COMPUTER OPERATIONS SUPERVISOR

UNM HOSPITALS; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

UNM Hospitals in Albuquerque is seeking an IT Operations Supervisor to manage day-to-day IS computer systems operations and lead the operations team. You will be the primary contact for IT operations issues and coordinate production of hospital applications to streamline services.

The role requires directing production schedules, maintaining system backups, and implementing new procedures while ensuring adherence to hospital policies. Experience with MS Windows/DOS and VMS is expected.

Qualifications

• Vocational training post-high school in related field.
• 3 years directly related experience.
• Computer operations related systems training; MS Windows.
• MS-DOS, MS Windows; Novell Open VMS AXP/VAX experience.

Responsibilities

• SUPERVISION - Supervise the Operations Team and serves as the primary contact for operations and systems issues for other IS groups and system vendors
• CONTACT - Serve as the primary contact for computer operations questions related to IT computer operations, and is available on a 24-hour basis to resolve operational problems
• SCHEDULE - Responsible for the efficient and effective scheduling of computer operators
• OPERATIONS - Perform computer operations functions on a daily basis, including completing tasks on the production schedule
• MONITOR - Monitor all systems and solve problems or bring them to attention of the appropriate personnel; receive and give turn-over to the other operators
• COORDINATE - Coordinate system backups by ensuring correct tapes are onsite and available for all shifts
• DEVELOPMENT - Enhance professional growth and development through participation in educational programs

Skills

Supervising IT operations

24/7 on-call coordination

Production scheduling

Documentation

Team collaboration

Education

Vocational training post-high school in related field

Tools

MS Windows

MS-DOS

Novell Open VMS

Job description

M-F, 8 hour days. On Call 14 hours per weekday & on call 24 hours per day on weekends

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: IT - Customer Service

FTE: 1.00
Full Time
Shift: Days

Position Summary: Responsible for the day-to-day functioning of the operations of IS computer systems; supervise and act as the primary point of contact for technical issues and all issues regarding operations production. Coordinate production of all hospital applications; continually works to streamline and improve existing operations production. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.

• SUPERVISION - Supervise the Operations Team and serves as the primary contact for operations and systems issues for other IS groups and system vendors
• CONTACT - Serve as the primary contact for computer operations questions related to IT computer operations, and is available on a 24-hour basis to resolve operational problems
• SCHEDULE - Responsible for the efficient and effective scheduling of computer operators
• OPERATIONS - Perform computer operations functions on a daily basis, including completing tasks on the production schedule
• MONITOR - Monitor all systems and solve problems or bring them to attention of the appropriate personnel; receive and give turn-over to the other operators; restore files from backup tapes when needed
• SCHEDULE - Produce daily production schedules for all shifts, incorporate any special requests
• COORDINATE - Serve as primary point of contact for all operation productions; coordinate operational changes to existing production systems and reports; act as a gatekeeper for all production by coordinating requests between all different hospital applications
• COORDINATE - Coordinate system backups by ensuring correct tapes are onsite and available for all shifts, for any backups that are scheduled
• INTEGRATE - Implement new procedures and integrate new systems into the operations environment
• PROCEDURE - Streamline and improve existing operational procedures
• AUTOMATION - Apply extensive knowledge of operating system and command languages in automating operational tasks
• CODING - Produces documentation and performs coding of operational procedures
• DOCUMENTATION - Keep run sheets, schedules, and production documentation current at all times
• PROJECTS - Assume role of project leader on key operations projects
• TEAM - Participate as team member in intra/inter-departmental and cross-functional teams and cross-training
• DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
• MAINTENANCE - Assist in the care and maintenance of department facilities, equipment, and supplies

Qualifications

MINIMUM QUALIFICATIONS

EDUCATION

Vocational training post-high school in related field

EXPERIENCE

• 3 years directly related experience
• Computer operations related systems training; MS Windows

TESTING REQUIREMENTS

• Related Discipline

Experience

Essential

Computer operations related VMS systems training; MS-DOS, MS Windows; Novell Open VMS AXP/VAX experience 2 years directly related experience

Nonessential

No preferred experience

Credentials

Essential

• Not Applicable/Not Required

Physical Conditions

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.

Working conditions

• No or min hazard, physical risk, office environment
• Tuberculosis testing is completed upon hire and additionally as required

Relocation Assistance Available