PC TECH SUPPORT -

UNM Hospital; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

UNM Hospital in Albuquerque, NM seeks an IT professional to provide PC workstation support to the user population. You will install and troubleshoot hardware and software, ensuring adherence to hospital policies and end-user satisfaction.

The role emphasizes standardization, on-site installation, user assistance, and documentation, with opportunities for professional development through internal in-services and workshops.

Qualifications

• Education: Vocational or Technical preferred.
• Bachelor's Degree may be preferred depending on role.
• Education specialization: Related - Post High School

Responsibilities

• STANDARDIZATION - Participate in the Hospitals hardware and software standardization efforts as appropriate and assigned
• INSTALLATION - Responsible for the installation and implementation of PC and Workstation systems as they pertain to PC's
• ASSIST - Assist PC and Workstation users with hardware/software and network problems as they pertain to PC's
• ASSIST - Responsible for assisting in the implementation of the client side of PC Client/Server applications
• DOCUMENT - Prepare documentation for computer programs modified and developed
• ASSEMBLE - Ability to completely disassemble and reassemble PC hardware with minimal assistance
• ASSIST - Provide assistance to IT Analysts in finding suitable resolutions to hardware and software problems
• MAINTENANCE - Assist in the care and maintenance of department facilities, equipment, and supplies
• DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops

Education

Vocational or Technical

Bachelor's Degree

Job description

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: IT - Customer Service

FTE: 1.00

Full Time

Shift: Days

Position Summary

Provide PC workstation support to the computer user population. Assume responsibility for the installation and correction of hardware and software problems at the end-user level. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.

Detailed Responsibilities

• STANDARDIZATION - Participate in the Hospitals hardware and software standardization efforts as appropriate and assigned


• INSTALLATION - Responsible for the installation and implementation of PC and Workstation systems as they pertain to PC's


• ASSIST - Assist PC and Workstation users with hardware/software and network problems as they pertain to PC's


• ASSIST - Responsible for assisting in the implementation of the client side of PC Client/Server applications


• DOCUMENT - Prepare documentation for computer programs modified and developed


• ASSEMBLE - Ability to completely disassemble and reassemble PC hardware with minimal assistance


• ASSIST - Provide assistance to IT Analysts in finding suitable resolutions to hardware and software problems


• MAINTENANCE - Assist in the care and maintenance of department facilities, equipment, and supplies


• DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops

Qualifications

Education:

Essential:

• Vocational or Technical

Nonessential:

• Bachelor's Degree

Education specialization:

• Related - Post High School

Nonessential:

Related Discipline

Experience:

Essential:

Computer science, electronics or related field 2 years directly related experience

Nonessential:

3 years directly related experience

Credentials:

Essential:

• Not Applicable/Not Required

Physical Conditions:

Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Essential:

Working conditions:

• Minor Hazard - physical risks, dirt, dust, fumes, noise


• Tuberculosis testing is completed upon hire and additionally as required