Computer Operator

CO00 Children's Hospital Medical Center; United States; On-site; USD 42,786 - 53,478; Full time

Job summary

Cincinnati Children’s is seeking a Data Center Operations Specialist to support the data center and critical healthcare IT systems on a day shift. The role emphasizes operations, security, and excellent customer service in a fast-paced environment.

You will assist with backups, system monitoring, and coordination of hardware installations, while ensuring uptime and adherence to procedures within IS Client Services.

Qualifications

• High school diploma or equivalent required.
• 2+ years of work experience in a related discipline.
• Preferred: Associate degree in IT or related field; healthcare IT environment experience; relevant certifications.

Responsibilities

• Perform report processing and distribution for multiple applications.
• Provide afterhours support for hospital pagers.
• Complete system tape backup processes and offsite rotations when required.
• Ensure security processes are followed by anyone entering the data center.
• Maintain uptime and the integrity of the facility.
• Follow processes to validate Pharmacy faxes are transmitted or take corrective action.
• Manage all data center hardware installations and de-installations.
• Monitor system interfaces and take corrective action per established processes.
• Monitor data center environmental infrastructure and coordinate with building engineers to resolve issues.
• Provide outstanding end-user support and monitor incident management SLAs with related teams.
• Promote and adhere to change management policies and procedures.
• Model excellent customer service with timely, effective follow-up with customers.
• Collaborate across teams to achieve group goals and support a positive work environment.

Skills

Troubleshooting

Communication

Detail orientation

Education

High school diploma

Associate degree in IT

Tools

CompTIA A+

CompTIA ITF+

Microsoft Fundamentals

Job description

Overview

Primary Location: Burnet Campus
Department: IS Client Services
Shift: Day
Schedule: Full time
Weekly Hours: 40
FTE: 1
Employee Status: Regular

The Data Center Operations Specialist supports the technology infrastructure that powers patient care, research, and business operations. This role combines technical operations, infrastructure support, project coordination, process improvement, and cross‑functional collaboration to ensure reliable and secure technology services. The ideal candidate thrives in a fast‑paced environment, enjoys solving problems, supports critical systems, and contributes to initiatives with a direct impact on the organization’s mission.

Compensation note: Expected starting pay range is $20.57 – $25.72 per hour. Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay and benefits may apply. Annual pay may vary based on FTE status.

Why this role is exciting: Work with enterprise‑scale technology and infrastructure, participate in modernization and deployment projects, collaborate with technical and operational teams, and gain exposure to data center operations, business continuity, and enterprise services.

Responsibilities

• Operations
  • Perform report processing and distribution for multiple applications.
  • Provide afterhours support for hospital pagers.
  • Complete system tape backup processes and offsite rotations when required.
  • Ensure security processes are followed by anyone entering the data center.
  • Maintain uptime and the integrity of the facility.
  • Follow established processes to validate Pharmacy faxes are transmitted or take corrective action.
  • Manage all data center hardware installations and de‑installations.
  • Monitor system interfaces and take corrective action per established processes.
  • Monitor data center environmental infrastructure and work with building engineers to resolve issues.
• Customer Service
  • Provide outstanding end‑user support and monitor incident management SLAs in collaboration with related teams.
  • Promote and adhere to change management policies and procedures.
  • Model excellent customer service with timely, effective follow‑up with customers.
• Collaboration
  • Work cooperatively to achieve group goals; adapt style to complement team efforts; contribute to a positive team environment.

Qualifications

• High school diploma or equivalent (required).
• 2+ years of work experience in a related discipline.
• Preferred qualifications: Associate degree in Information Technology, Computer Science, or related discipline; experience in enterprise or healthcare IT environments; relevant certifications (e.g., CompTIA A+, CompTIA ITF+, Microsoft Fundamentals, or data center certifications).
• Experience in computer operations, data center operations, technical support, or related field.
• Ability to follow standard operating procedures and maintain detailed operational records.
• Strong troubleshooting, organizational, and communication skills.
• Ability to work rotating shifts, weekends, holidays, or on‑call schedules as required.

Key Competencies

• Attention to detail
• Problem solving
• Customer service
• Teamwork and collaboration
• Technical aptitude
• Accountability
• Documentation and process compliance
• Continuous improvement mindset

About Us

At Cincinnati Children’s, we are committed to making children’s health better through teamwork, innovation, and excellence. We emphasize a holistic approach to care and discovery, and we strive to empower our teams with tools that help us work smarter and care better. Cincinnati Children’s is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or protected veteran status. EEO/Veteran/Disability

Need assistance or accommodation? For accessibility or application support, please contact our team. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.