IT Infrastructure Manager

Desert Oasis Healthcare; Palm Springs (CA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Desert Oasis Healthcare seeks a seasoned IT Infrastructure Manager to partner with leadership and ensure stability, security, and high performance of core systems supporting clinical and business operations. You will oversee server and cloud environments, drive problem solving, and lead IT personnel to meet uptime and compliance requirements.

You will manage patching, disaster recovery, data retention, and risk assessments while aligning with HITRUST/HIPAA standards and organizational policies.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• 6 years of progressive IT infrastructure experience; 1 year in leadership.

Responsibilities

• Oversee server and cloud infrastructure (on‑premises and cloud) ensuring uptime, security, and scalability.
• Lead infrastructure operations to deliver secure, reliable services for clinical and business use.
• Manage patching, upgrades, and lifecycle activities following policies and change control.

Skills

Infrastructure management

Leadership

Problem-solving

Communication

Security controls

Education

Bachelor's degree in IT/CS

Tools

VMware vSphere

Windows Server

SQL Server

Azure/AWS

Firewalls & VPN

Job description

Description

The IT Infrastructure Manager partners closely with the Director of Information Services to ensure the stability, security, and performance of all core infrastructure systems supporting clinical and business operations. This role leads server and cloud environments, drives advanced technical problem-solving, and manages IT personnel, while maintaining strict alignment with healthcare compliance and uptime requirements.

Professional Duties

• Oversee and manage server infrastructure environments (on-premises and cloud), including virtualization platforms, storage systems, and associated technologies, ensuring scalability, availability, security, and alignment with organizational objectives.
• Lead strategic oversight of infrastructure operations to ensure highly available, secure, and scalable technology services supporting organizational objectives.
• Direct and oversee infrastructure patch management, system upgrades, and lifecycle management activities in accordance with DOHC policies, cybersecurity standards, and change management procedures to minimize operational risk and downtime.
• Oversee disaster recovery architecture, backup recovery validation, and continuity planning to minimize operational disruption and ensure system recoverability.
• Oversee daily backup, recovery, and data retention strategies to ensure successful system restoration, regulatory compliance, data integrity, and adherence to organizational change management standards.
• Ensure infrastructure security controls and operational practices align with HITRUST, HIPAA, cybersecurity frameworks, and healthcare regulatory requirements through ongoing risk assessment, remediation, and compliance monitoring.
• Serve as the primary escalation point for critical infrastructure and application incidents, coordinating resolution efforts, stakeholder communication, and service restoration activities.
• Lead root cause analysis and implement long-term corrective actions.
• Collaborate with interdisciplinary teams to resolve cross-functional issues within a timely manner and in accordance with company procedures.
• Provide leadership and operational oversight for the System Administration and IT support teams, including workforce planning, performance management, coaching, and skills development to support organizational goals and maintain high service standards.
• Perform other duties as assigned.

Qualifications

• Bachelors degree in IT, Computer Science, or related field
• 6 years of progressive IT experience in infrastructure and systems. 1 year of leadership experience required.
• Proficiency in MS Office, Windows Networking, and Windows Operating Systems software, Internet based applications and hardware to include, but not limited to: Routers, Firewalls, SMTP, SFTP, VPN, IPSEC, and Viruses. Microsoft SQL includes, but is not limited to: Maintenance, Backups, Repair, and Scripting.
• Ability to utilize critical thinking skills to problem solve.
• Ability to troubleshoot and repair a wide range of computers and peripherals.
• Ability to effectively communicate with individuals within all levels of the organization, patients, patients family members, providers, vendors and others.
• Current California drivers license and proof of insurance.
• At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.

Physical Demands

Type Description

Sitting

Approximately 40% of day.

Standing

Approximately > 40% of day.

Walking

Approximately > 20% of day.

Lifting

0 - 40 lbs. (equipment, supplies) approximately >40% of day.

Bending

Approximately >10% of day. Kneeling <20%.

Hearing/Visual Acuity

Adequate for use with computers, telephone and/or cellphone. Approximately 50% of day.

Computer

Highly technical work environment. Must b able to work minimum of 7 hours a day using keyboard, mouse and monitor.

Reaching

Above head 75 degrees approximately 25% of day.

Hand grip dexterity

Approximately 40% of day.