IT SYSTEMS TECHNICAL SPECIALIST

State of Maryland; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

State of Maryland's MDH Office of Enterprise Technology seeks an IT support professional for the Vital Statistics Administration in Baltimore. The role covers daily IT operations, ticket resolution, and hands-on support for hardware and software.

Responsibilities include system administration, security maintenance, and collaboration with the IT team to keep critical vital records IT assets secure and available in a full-time, on-site capacity at the Baltimore location.

Qualifications

• Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.
• Substitution options include high school graduation with coursework or associate/bachelor degrees in IT-related fields and related work experience.

Responsibilities

• Provide IT support for MDH Vital Statistics Administration including troubleshooting IT resources, systems, hardware and software.
• Perform daily IT operations and ticket handling, including incident response and problem resolution.
• Provide technical support and system administration while ensuring IT asset integrity and security.

Skills

Software development

System administration

Technical support

IT troubleshooting

Education

Bachelor's degree in Computer Science / IT related field

Job description

GRADE

21

LOCATION OF POSITION

MDH Office of Enterprise Technology (OET) Division of Vital Records 6764B Reisterstown Road Baltimore, MD 21215

Main Purpose of Job

The main purpose of this full-time position will be to function as a member of the IT support team assigned to the MDH Vital Statistics Administration. This position will participate in the daily IT operations, such as supporting and troubleshooting the IT resources, systems, hardware and software, and completing assigned tickets. This position will also provide technical support and system administration. Additionally, this position will maintain the integrity and security of OET IT assets.

MINIMUM QUALIFICATIONS

Experience

Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes

• 1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.
• 2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.
• 3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.
• 4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.
• 5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

People with disabilities and bilingual candidates are encouraged to apply.

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.