Computer Field Tech Position- Groton SD

BC Tech Pro; Groton (SD); On-site; USD 819,000 - 2,048,000; Part time

Job summary

BC Tech Pro is seeking a Computer Field Technician to perform hardware repairs and installations on laptop and desktop units in Groton, SD. You must have prior experience with laptop and desktop hardware and be able to complete parts replacements for Dell and Lenovo warranty services.

This is a 1099 contract position. You will log into a technician portal, coordinate onsite visits with customers, and receive parts shipped by manufacturers. Pay is per ticket, with weekly payments on Fridays.

Qualifications

• Experience with laptop and desktop hardware
• Dell/Lenovo warranty parts handling experience preferred
• Reliable transportation and internet access required

Responsibilities

• Perform hardware part replacements for Dell and Lenovo warranty services
• Log into tech portal by 9 am on workdays and update/-map tickets
• Coordinate onsite visits with customers and confirm appointment windows
• Parts will be shipped by manufacturers and returned using provided labels

Skills

Laptop/Desktop hardware

Dell/Lenovo hardware

Customer communication

Job description

Job Description

This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.


• You will be completing hardware part replacements for Dell and Lenovo warranty services.


• Pay period -every Friday after the first week of completing tickets.


• You must have a reliable form of transportation to run these calls.


• You must have access to a computer and the internet to log onto your portal.


• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.


• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.


• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.