Computer Field Tech Position- South Boston MA

BC Tech Pro; Boston (MA); On-site; USD 16,000 - 40,000; Part time

Job summary

BC Tech Pro is seeking a Computer Field Technician in South Boston, MA. You will perform hardware repairs and installations on laptops and desktops as part of warranty service.

Onboarding includes free Dell and Lenovo certifications. You must have reliable transportation and access to a computer with internet to log into the portal; tickets run Monday through Friday with pay per ticket.

Qualifications

• Prior experience with laptop and desktop hardware.
• Certification in Dell and Lenovo required; on onboarding, certifications provided.
• Must have reliable transportation to perform field visits.
• Must have access to a computer and the internet to log into the tech portal.

Responsibilities

• Perform hardware part replacements for Dell and Lenovo warranty services.
• Log into the tech portal and map out calls; accept tickets by 9 am each workday.
• Communicate with customers to confirm onsite service windows.
• Onboard parts will be provided and shipped back using provided labels.

Skills

Laptop hardware

Desktop hardware

Dell/Lenovo certifications

Ticket handling

On-site service

Job description

Computer Field Tech Position- South Boston MA

• Information Technology

Job Description

This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units.

You must have prior experience with laptop and desktop hardware

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.
• You will be completing hardware part replacements for Dell and Lenovo warranty services.
• Pay period -every Friday after the first week of completing tickets.
• You must have a reliable form of transportation to run these calls.
• You must have access to a computer and the internet to log onto your portal.
• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.