Computer Field Analyst (Application Support Analyst I)

KellyMitchell Group; San Ramon (CA); On-site; USD 44,083 - 52,348; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

ESOP 401(k) offered

Job summary

KellyMitchell is seeking a Computer Field Analyst (Application Support Analyst I) to join our IT Field Support team for a Bay Area project replacing aging Dell computers and configuring Windows workstations. The role is fully onsite in San Ramon with some travel to other Bay Area offices.

The ideal candidate has hands-on Windows 11 experience, strong customer service skills, and the ability to manage schedules while maintaining accurate documentation.

Qualifications

• Hands-on familiarity with Windows 11 and OS functionality.
• Experience troubleshooting computer hardware, software, installation, or peripheral issues.
• Strong customer service experience supporting people with varying technical abilities and personalities.
• Familiarity with Dell desktops, laptops, or comparable enterprise computing devices.
• Ability to manage schedules, track assignments, and maintain accurate documentation.
• Excellent verbal and written communication skills with a patient, professional approach.
• Local to the San Ramon/Pleasanton area and available for full-time onsite work and regional office travel.

Responsibilities

• Coordinate and complete lifecycle replacements for Dell desktops, laptops, and related equipment.
• Schedule device upgrades around employee availability and communicate throughout the replacement process.
• Image, configure, install, and validate Windows 11 devices and required applications.
• Assist employees with OneDrive files, user profiles, hidden files, and data-transfer requirements.
• Troubleshoot hardware, software, installation, peripheral, network, and mobile-device issues.
• Document lifecycle activity, update internal databases, and maintain accurate service records.
• Escalate complex technical issues to the appropriate Tier 3 or specialized support teams.

Skills

Windows 11

Troubleshooting

Customer service

Dell devices

Scheduling

Communication

Onsite/local

Education

Associate's or Bachelor's degree

Tools

BMC Remedy

ServiceNow

Job description

Job Summary Our client, a leading energy and utility provider, is seeking a Computer Field Analyst (Application Support Analyst I) to join its IT Field Support team. This position will support the company’s annual technology lifecycle initiative, replacing and configuring aging Dell computers for employees throughout the Bay Area. The ideal candidate has hands‑on familiarity with Windows computers, strong customer service skills, and the patience to support employees with varying levels of technical knowledge.

Key Details

• Duration: August 24, 2026–December 31, 2026, with possibility of extension
• Work Location: San Ramon, CA, transitioning to a new Pleasanton, CA facility
• Work Model: Fully onsite with possible travel to company offices throughout the Bay Area
• Interview Process: One virtual or in‑person interview with the supervisor and Lead Computer Field Analyst
• This position is W‑2 only.
• We do not work with third‑party firms or C2C arrangements for this role.

Core Responsibilities

• Coordinate and complete lifecycle replacements for Dell desktops, laptops, and related equipment
• Schedule device upgrades around employee availability and communicate throughout the replacement process
• Image, configure, install, and validate Windows 11 devices and required applications
• Assist employees with OneDrive files, user profiles, hidden files, and data‑transfer requirements
• Troubleshoot hardware, software, installation, peripheral, network, and mobile‑device issues
• Document lifecycle activity, update internal databases, and maintain accurate service records
• Escalate complex technical issues to the appropriate Tier 3 or specialized support teams

Required Skills/Experience (Must-Haves)

• Hands‑on familiarity with Windows 11 computers and operating‑system functionality
• Experience troubleshooting computer hardware, software, installation, or peripheral issues
• Strong customer service experience supporting people with varying technical abilities and personalities
• Familiarity with Dell desktops, laptops, or comparable enterprise computing devices
• Ability to manage schedules, track assignments, and maintain accurate documentation
• Excellent verbal and written communication skills with a patient, professional approach
• Local to the San Ramon/Pleasanton area and available for full‑time onsite work and regional office travel

Preferred Skills/Experience (Nice-to-Haves)

• Associate’s or bachelor’s degree in Computer Science, Management Information Systems, or a related field
• 1+ years of desktop support, field support, help desk, or face‑to‑face technical support experience
• Experience with computer imaging, device deployment, hardware refresh, or lifecycle replacement projects
• Familiarity with Microsoft OneDrive, Microsoft 365, file migration, and user‑profile data
• Knowledge of Windows commands and tools used to locate hidden files and user‑profile content
• Experience working in an enterprise IT or network environment
• Familiarity with BMC Remedy, ServiceNow, or another ticketing platform

Key Competencies & Behaviors

• Customer‑focused, patient, and comfortable supporting different personalities
• Honest about technical knowledge and willing to ask questions or seek guidance
• Organized, dependable, and attentive to detail
• Collaborative and comfortable working alongside a close-knit field support team
• Adaptable and eager to learn through hands‑on training and structured learning modules

Work Environment

Location: San Ramon, CA, transitioning to a new Pleasanton, CA facility

Work Model: Fully onsite with a dedicated workspace

Device upgrades will typically be completed at company offices for security and liability purposes; no residential visits are required

Some travel to other company facilities throughout the Bay Area may be needed

The analyst will work closely with three onsite team members and a broader 15‑person regional support team

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $32.00 and $37.70 per hour. Please note that the pay range provided is a good‑faith estimate. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee‑Owned Profit Sharing (ESOP) 401(k) offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing and project solutions challenges. As an employee‑owned, women‑led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.