Computer Equipment Repairer

Federal IT Consulting (FEDITC); New Boston (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

FEDITC, LLC is seeking a Computer Equipment Repairer to support DoD and intelligence agencies. The role is based in Texarkana, TX and requires US citizenship and an active Secret DoD security clearance.

You will troubleshoot network and communications systems, assist with asset management, and complete government paperwork for asset accountability. Responsibilities include resolving OSI tickets, repairing VoIP systems, and ensuring proper documentation and disposition of equipment.

Qualifications

• 2-5 years of verifiable customer service or clerical experience.
• US citizenship required for consideration.
• Active Secret DoD security clearance required.
• COMPTIA A+ certification or equivalent desired.
• CompTIA Security certification.

Responsibilities

• Augment Government personnel in resolving OSI Layer 1 and 2 trouble tickets.
• Troubleshoot and repair analog and digital telephone systems including VoIP networks.
• Resolve connectivity issues involving data acquisition equipment in RRAD production environments.
• Augment Government personnel in installing, testing, and troubleshooting cables (e.g., CAT6, fiber-optic).
• Assist RRAD-DFIM with asset management and equipment disposition updates.
• Complete required Government paperwork for accountability of RRAD-owned IT assets (e.g., DA3161).
• Notify RRAD-DFIM network staff of new equipment issuances and old turn-ins for system image deployment.
• Other support duties as needed/directed.

Skills

Customer service

Job description

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

FEDITC is seeking a Computer Equipment Repairer to work in the Texarkana, TX area.

A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Primary Responsibilities

• Augment Government personnel in resolving Network Open Systems Interconnection (OSI) Model Layer 1 and 2 trouble tickets.
• Troubleshoot and repair analog and digital telephone systems to include Voice over Internet Protocol (VoIP) networks and accessories.
• Resolve connectivity issues involving data acquisition equipment in RRAD production environments.
• Augment Government personnel in installing, testing, and troubleshooting various types of communication cables (e.g. CAT6, fiber-optic) and to serve as Computer Systems Support Specialists (CSSSs).
• Augment RRAD-DFIM personnel to ensure the RRAD Property Book and all other IT recordkeeping systems are kept current and accurate, and that new equipment received, and old equipment turned into the appropriate RRAD authority for disposition is added to or removed from RRAD’s asset management lists and databases.
• Must complete all required Government paperwork necessary to provide proper accountability for RRAD-owned IT assets, such as the DA3161 Hand Receipt for portable equipment issued to RRAD personnel and will answer RRAD personnel inquiries regarding equipment turn in and issuance procedures.
• Must ensure the appropriate RRAD-DFIM network administration personnel are notified of new equipment issuances and old equipment turn-ins to enable system image deployment and appropriate updates to the RRAD network whitelist.
• Other support duties as needed/directed.

Preferred Qualifications

Experience/Skills:

• 2-5 years of verifiable customer service or clerical experience.

Certifications:

• COMPTIA A+ Certification or similar is desired
• CompTIA Security

Security Clearance:

• Active Secret Security Clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.