Computer Assistant

US Military Treatment Facilities under DHA; Hinesville (GA); On-site; USD 41,000 - 52,000; Full time

Job summary

WINN Army Medical Center in Ft. Stewart, GA is seeking a Computer Assistant to support the Information Management department. This Direct Hire solicitation is for U.S.

Citizens. The role emphasizes helping users with IT automation systems, software and hardware issues, and tracking requests via an automated help desk. Qualified applicants typically have one year of specialized IT experience at or near GS-06 level, including resolving user questions and assisting with functional programs to fix

Qualifications

• Specialized experience includes using an automated log help desk system to track requests and problems, assisting customers with programs to resolve IT issues, and answering questions about IT automation systems, software, or hardware.

Skills

Help desk experience

IT problem resolution

Customer support

Job description

About the Position:

This position is located in Ft. Stewart, GA at WINN Army Medical Center in the Department of Information Management, Dir of RM.

This is a Direct Hire Solicitation Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirements for Computer Assistant:

Specialized Experience: One year of specialized experience which includes utilizing an automated log help desk system to track customer requests and/or problems with computer system; assisting customers with functional programs to resolve technical computer problems; and resolving customer questions regarding Information Technology (IT) automation systems, software and/or hardware problems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-06.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone.