Lead Medical Support Assistant

US Military Treatment Facilities under DHA; Augusta (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Eisenhower Army Medical Center at Fort Gordon, Georgia, seeks a Lead Medical Support Assistant to support the Centralized Call Center. This Direct Hire Solicitation targets US Citizens with experience in call centers, patient scheduling, and providing information to patients and clinical staff.

Proficiency as a typist is required (40 wpm). Qualified candidates will have demonstrated experience in scheduling appointments and assisting clinical teams within a medical setting.

Qualifications

• 1) experience in a call center environment.
• 2) scheduling patient appointments for primary and specialty clinics.
• 3) providing information and assistance to patients and clinical staff.

Responsibilities

• Serves as Lead Medical Support Assistant in support of the Centralized Call Center.
• Performs duties related to scheduling and patient information assistance.

Skills

Typing speed 40 wpm

Job description

About the Position:

This position is located in Eisenhower Army Medical Center at Fort Gordon, Georgia. Serves as a Lead Medical Support Assistant responsible for the performance of a variety of substantive duties in support of the Centralized Call Center.

This is a Direct Hire Solicitation

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Medical Support Assistant (Scheduler/Office Automation):

Specialized Experience:

• 1.) working in a call center environment;
• 2.) scheduling patient appointments for primary and specialty clinics;
• 3.) providing information and assistance to patients and clinical staff.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone-no substitution of education for experience is permitted.

Proficiency Required: This position requires a qualified typist.

A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.