Cell Phone Repair Technician

Asurion Tech Repair & Solutions; North Carolina; On-site; USD 36,000 - 52,000; Full time

Job summary

Asurion Tech Repair & Solutions is seeking an in-store Electronics Repair Technician in Mooresville, NC to diagnose and repair devices, greet customers, and provide accurate cost estimates. You will explain issues clearly and ensure repairs meet quality standards.

You will manage inventory, use the POS system, and maintain a clean, professional store environment while delivering fast, friendly service to customers.

Responsibilities

• Greet customers in-store/phone in a friendly, courteous manner.
• Diagnose, troubleshoot and repair phones, tablets, PCs, and game systems.
• Provide accurate cost estimates for problem resolution.
• Explain technical issues to customers in simple, non-technical terms.
• Ensure repairs meet or exceed quality standards.
• Keep track of devices and inventory while safeguarding store stock.
• Use the POS system to maintain customer records and repair status.
• Maintain a clean and professional store appearance.

Skills

Diagnostics & repairs

Customer service

Clear communication

Job description

Job Description

• Greet customers (in-store/phone) in a friendly and courteous manner and maintain a positive work environment
• Diagnose, troubleshoot and repair phones, tablets, PCs, game systems, etc.
• Provide recommendations for problem resolution with accurate cost estimates
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Ensure that all repairs meet or exceed quality standards
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point-of-sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of - personnel so classified, and they may change at any time.

Company Description

At Asurion Tech Repair & Solutions we specialize in electronics repair including: cell phone repair, screen repair, game consoles, tablets, and computers. Whether you need an Apple iPhone Repair, Samsung Galaxy Repair, Google Pixel Repair, iPad Repair, or Computer Repair, we can help. All of our repairs take place in-store and can usually be completed in about an hour. By choosing Asurion Tech Repair & Solutions in Mooresville, customers are guaranteed that their device will receive a high-quality repair and fast service, for a lower price than anywhere else.