Comprehensive Scheduler I, Patient Access - Temple Faculty Practice

Temple-Health; Philadelphia (Philadelphia County); On-site; USD 45,000 - 60,000; Full time

Job summary

Temple Faculty Practice in Philadelphia, PA is seeking a Comprehensive Scheduler I to manage diverse scheduling workflows at 3401 North Broad Street. The role collaborates with TFP, hospital systems and external partners to ensure timely follow-ups and admissions, while supporting telehealth scheduling and registrations.

The ideal candidate has a minimum of 1 year in a medical or customer service setting, with preferred experience in TFP scheduling and EPIC.

Qualifications

• 1 year experience working in a medical setting or in a relevant customer service role is required.
• General experience with the TFP scheduling system and EPIC is preferred.

Responsibilities

• Coordinate scheduling across TFP and hospital systems to ensure continuity of care.
• Act as liaison to internal and external entities including TFP, TUH, Fox Chase, Jeanes, TPI, SNFs and unions.
• Participate in telehealth scheduling and in-house registration processes.
• Collaborate across teams and with leadership to ensure access goals are met.

Skills

Customer service

Scheduling

Education

High School Diploma or Equivalent

Bachelor's Degree Preferred in Healthcare

Tools

TFP scheduling system

EPIC

Job description

Comprehensive Scheduler I, Patient Access - Temple Faculty Practice

3401 North Broad Street, Philadelphia, Pennsylvania, United States

Tracking Code

265232

Weekly Hours

40.00

Schedule

Full-Time

Shift

Day Shift

The Comprehensive Scheduler I has a broad range of scheduling expertise across TFP and Hospital Systems. Serves as liaison to internal and external entities, including, but not limited to TFP, TUH, Fox Chase, Jeanes, TPI, SNF's, Unions. Participates in Value Based Programs to ensure patients receive continuity appointments and link patients post d/c from hospital stays to appropriate follow-up care. Participates in all scheduling functions related to telehealth. Serves as in house registration experts. Collaboratively crosses teams to ensure that all teams are integrated and work closely with Leadership to ensure the core missions related to access are met. The scheduler works with their manager to build relationships with administration and outside scheduling / messaging vendors.

Education

• High School Diploma or Equivalent Required
• Bachelor's Degree in a Healthcare related program Preferred

Experience

• 1 year experience working in a medical setting or in a relevant customer service role Required
• General Experience with the TFP scheduling system and EPIC Preferred