Comprehensive Scheduler I, Patient Access - Temple Faculty Practice Philadelphia, PA

Temple Health; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Job summary

Temple Faculty Practice is seeking a Comprehensive Scheduler I to manage patient access across the Temple Health system. The role requires coordination with multiple internal and external entities to ensure timely appointments and continuity of care.

Responsibilities include telehealth scheduling, in-house registration, and collaboration with leadership to meet access goals. A high school diploma is required, with a bachelor’s degree preferred and EPIC/TFP experience desirable.

Qualifications

• 1 year experience working in a medical setting or in a relevant customer service role.
• General experience with the TFP scheduling system and EPIC preferred.
• High School Diploma or Equivalent is required; Bachelor's degree preferred.

Responsibilities

• Serve as liaison to internal and external entities (TFP, TUH, Fox Chase, Jeanes, TPI, SNFs, Unions) to coordinate care.
• Participate in Value Based Programs to ensure patients receive continuity appointments and follow-up after hospital discharge.
• Handle telehealth scheduling and in-house registration tasks to streamline patient access.
• Collaborate with leadership and administration to align scheduling with core access goals and cross-team integration.

Skills

Customer service experience

Communication skills

Team collaboration

Scheduling coordination

Education

High School Diploma or Equivalent

Bachelor's Degree in Healthcare related program

Tools

EPIC scheduling system

TFP scheduling system

Job description

Comprehensive Scheduler I, Patient Access - Temple Faculty Practice

3401 North Broad Street, Philadelphia, Pennsylvania, United States

Tracking Code

265232

Weekly Hours

40.00

Schedule

Full-Time

Shift

Day Shift

The Comprehensive Scheduler I has a broad range of scheduling expertise across TFP and Hospital Systems. Serves as liaison to internal and external entities, including, but not limited to TFP, TUH, Fox Chase, Jeanes, TPI, SNF's, Unions. Participates in Value Based Programs to ensure patients receive continuity appointments and link patients post d/c from hospital stays to appropriate follow-up care. Participates in all scheduling functions related to telehealth. Serves as in house registration experts. Collaboratively crosses teams to ensure that all teams are integrated and work closely with Leadership to ensure the core missions related to access are met. The scheduler works with their manager to build relationships with administration and outside scheduling / messaging vendors.

Education

• High School Diploma or Equivalent Required
• Bachelor's Degree in a Healthcare related program Preferred

Experience

• 1 year experience working in a medical setting or in a relevant customer service role Required
• General Experience with the TFP scheduling system and EPIC Preferred