Compliance Specialist

Gates Hudson; Richmond (VA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Gates Hudson is seeking a Compliance Specialist to join our team in Richmond, VA. The role focuses on LIHTC compliance, tenant relations, leasing activity, and training staff on housing regulations and property systems.

Responsibilities include training, inspections, handling resident concerns, vendor communications, and ensuring policy implementation across the community. Some weekend work is expected.

Qualifications

• Ability to work independently and also as a productive member of a team.
• Landlord/tenant, ADA, and fair housing law.
• Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
• Must have a strong background in customer service
• Must have excellent written and verbal communications skills.
• 3-5 years of Tax Credit experience
• LIHTC Certification preferred
• 1-2 years of leasing experience required

Responsibilities

• Conduct on-going training with office staff, including Fair Housing, leasing paperwork, YARDI, accounts receivable, Nexus accounts payable system, workplace safety, and daily needs.
• Maintain a positive customer service attitude and promote goodwill among prospects, residents, coworkers and contractors.
• Periodic inspection with residents move-in/move-outs.
• Review notices to vacate to determine cause of move-out and attempt to save move-outs.
• Address resident concerns promptly to ensure satisfaction with management.
• Implement policies of the community consistently.
• Welcome and show property to prospective residents; handle calls and paperwork.
• Coordinate vendor/contractor communications on scheduling, billings, and insurance certificates.
• Perform additional duties as assigned.
• Some weekends expected.

Skills

Tax Credit experience

Leasing

Customer Service

Fair Housing

YARDI

Nexus AP

Tools

YARDI

Nexus AP

Job description

Overview

Gates Hudson is seeking a compliance Specialist to join our team. The ideal candidate will have experience with tax credit communities.

Responsibilities

• Conduct on-going training with office staff. This includes Fair Housing, leasing paperwork, YARDI, accounts receivable, Nexus accounts payable system, workplace safety, and any other type of training that may be needed on a daily basis.
• Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
• Periodic inspection with residents move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.
• Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Consistently implement policies of the community.
• Welcome and show property to prospective new residents. Also, handle incoming phone calls and complete appropriate paperwork.
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
• Additional duties as assigned
• Some weekends expected

Qualifications

• Ability to work independently and also as a productive member of a team.
• Landlord/tenant, ADA, and fair housing law.
• Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
• Must have a strong background in customer service
• Must have excellent written and verbal communications skills.
• 3-5 years of Tax Credit experience
• LIHTC Certification preferred
• 1-2 years of leasing experience required