Leasing Consultant - Tax Credit

Gates Hudson; Reston (VA); On-site; USD 32,000 - 33,000; Full time

Job summary

Gates Hudson is seeking a Leasing Consultant for one of our residential communities in Reston, VA. You will greet prospects, present the community and available apartments, and guide tours to help close leases.

In addition to strong customer service and communication skills, you will handle inquiries, coordinate move-ins, and assist with marketing and resident events to support occupancy and satisfaction. Weekend tours are common and essential to success.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Ability to build rapport quickly with prospects and residents.
• Strong customer service mindset with attention to detail.

Responsibilities

• Greet and tour prospective residents, qualify needs, and present the community and apartments.
• Highlight features, amenities, and benefits to support leasing goals.
• Proactively manage leads, document tours, and complete leasing paperwork.
• Review notices to vacate and retain residents.
• Answer inquiries and address questions in a timely manner.
• Follow up on maintenance requests to ensure satisfaction.
• Keep leasing office and model units tour-ready and clean.
• Assist with planning resident events and engage the community.
• Weekend availability for prospect tours.

Skills

Customer service

Verbal communication

Written communication

Rapport building

Detail oriented

Education

High school diploma or equivalent

Job description

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building.

What You'll Do

Leasing & Sales

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments
• Highlight apartment features, amenities, and benefits to support leasing goals
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely
• Review notices to vacate and make every reasonable effort to retain residents

Customer Service & Resident Relations

• Answer incoming phone calls and in-person inquiries from prospects and residents
• Address resident questions, concerns, and service requests in a timely and professional manner
• Follow up with residents on completed maintenance requests to ensure satisfaction
• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors

Property Presentation & Operations

• Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready
• Walk vacant and rent-ready units to confirm availability and presentation standards
• Conduct move-in and move-out inspections with residents
• Consistently implement and uphold community policies and procedures

Marketing & Community Engagement

• Stay informed on local market conditions and trends
• Share ideas with the Property Manager to improve marketing efforts and resident satisfaction
• Assist with planning and hosting resident events as directed

Schedule Expectations

• Weekend availability is required, as most prospect tours occur on weekends

What We're Looking For

Required

• ******* Tax Credit ********
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to build rapport quickly with prospects and residents
• Strong customer service mindset with attention to detail

Preferred

• ****Tax credit - Affordable experience ***
• ****Strongly preferred Bilingual in Spanish ****
• Two or more years of leasing experience
• Previous customer service, sales, or hospitality experience
• Self-motivated, goal-oriented, and able to work effectively in a team environment

Pay Range

$23—$24 USD