Assistant Community Manager - Tax Credit

Pratum Companies; Baltimore (MD); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health & welfare benefits

Paid vacation

Paid holidays

Sick leave

Job summary

Pratum Companies is seeking an experienced Assistant Community Manager to oversee leasing operations at an LIHTC-regulated affordable housing community. The role covers marketing, income verification, renewals, data collection, and coordination with property management to maintain occupancy and compliance.

The ideal candidate has LIHTC familiarity, strong customer service, and excellent communication skills.

Qualifications

• Minimum 2 years in property management with LIHTC exposure.
• LIHTC compliance, certification and recertification experience required.
• Certification related to LIHTC or compliance preferred (e.g., TCS/COS).
• Strong customer service orientation and independent work ability.
• Excellent verbal/written communication and attention to detail.

Responsibilities

• Manage wait list for Tax Credit applicants and maintain occupancy goals.
• Oversee LIHTC compliance, certification, and recertification processes.
• Coordinate on-site data collection and resident information processing.
• Schedule and complete recertification interviews and follow through.
• Calculate income, assets, rent levels, and related figures.
• Assist with accounts receivable and payable tasks.
• Coordinate inspections and create work requests as needed.
• Assist residents with inquiries and maintain files per policy.
• Support office tasks including rent collection and social activities.

Skills

Property Management

LIHTC compliance

Customer service

Verbal & written communication

Microsoft Word

Microsoft Excel

Outlook

OneSite PM Software

Internet research

Education

LIHTC certification (TCS or COS)

Certified Occupancy Specialist

Tools

Microsoft Word

Microsoft Excel

Outlook

OneSite Property Management Software

Job description

Assistant Community Manager

We are seeking an experienced and results-driven Assistant Community Manager to oversee leasing operations at our affordable housing community governed by Low-Income Housing Tax Credit (LIHTC) regulations. Responsible for helping lead the team, ensuring full occupancy, maintaining compliance with LIHTC requirements, and delivering exceptional customer service to current and prospective residents. This role includes marketing efforts, application processing, income verification, renewals, and coordination with property management to maintain accurate records and meet occupancy goals. Ideal candidates have a strong understanding of tax credit housing, Fair Housing laws, and affordable housing compliance.

Essential Duties and Responsibilities:

• Manage wait list for Tax Credit for potential residents
• Manage compliance, certification and recertification programs for LIHTC.
• Coordinate on-site data collections and processing of resident information
• Schedule resident recertification interviews and follow through to completion
• Ensure proper calculation of income, assets, rent levels, etc.
• Assist manager with accounts receivables and account payables
• Coordinate apartment inspections and create work request
• Assist residents with inquiries
• Maintain resident files in accordance with company policy & regulatory agency policy
• Assist office staff on other tasks, including collection of rents and social activities
• Assist with the several administrative and leasing tasks
• Perform other duties as assigned by management

Job Requirements:

• 2+ years of Property Management Experience
• 2 + years' experience in Tax Credit (LIHTC) compliance, certification and recertification
• Must hold a certification related to LIHTC or compliance, such as TCS or COS?”
• Excellent and premiere customer service orientation
• Be able to perform job duties with limited oversight in a fast-paced environment
• Excellent verbal and written communication skills
• Accounts receivable and collections experience
• 2 years recertification experience or professional certification such as Certified Occupancy Specialist and any of the industry LIHTC designations
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet

This role is non-exempt with a pay rate of $25-29 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. You may be eligibleto receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website.

Pratum Companies is a growing company that is looking for talented professionals who want to be part of a strong team focused on providing superior management services to our residents and owners. If you share our desire to be the best for our residents and communities, then you belong with Us.

https://pratumco.com/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.