Compliance & Quality Improvement Lead

InteCare; Indianapolis (IN); Hybrid; USD 75,000 - 105,000; Full time

Job summary

InteCare is seeking a Compliance Manager to oversee organizational compliance, data integrity, performance monitoring, accreditation readiness, and staff training. The role collaborates across programs to ensure goals are met and data supports continuous quality improvement.

The position also acts as InteCare's ClickUp Super User and supervises the compliance team. Responsibilities include ensuring HMIS integrity, managing scorecards, coordinating audits, and providing backup for financial

Qualifications

• Bachelor's degree in Healthcare Administration, Behavioral Health, Quality Improvement, Business Administration, Social Services, or related field.
• Master's degree preferred.
• Minimum two years of experience in compliance, quality improvement, healthcare administration, behavioral health, or related field.
• Experience with CARF accreditation, audits/monitoring, HMIS, performance measurement, and/or grant-funded programs preferred.
• Supervisory or team leadership experience preferred.

Responsibilities

• Oversee HMIS data quality, completeness, timeliness, and compliance; identify trends or deficiencies and coordinate corrective action with program leadership.
• Oversee program scorecards and performance measures, including data validation, trend analysis, reporting, and follow-up on areas not meeting established goals.
• Coordinate ongoing readiness for funder audits, monitoring reviews, and CARF accreditation; maintain required documentation and assist department with corrective actions and continued compliance.
• Serve as the departmental resource for ClickUp, including workflow development, dashboards, required fields, reminders, reporting, staff training, and continuous improvement of processes.
• Coordinate and oversee departmental training, including onboarding requirements and training needs identified through audits or performance monitoring.
• Support Continuous Quality Improvement activities, satisfaction surveys, grant reporting, and identification of departmental compliance risks. Ensure data is consistent across all platforms (VA, portal, HMIS, dashboard)
• Participate in InteCare Management Team and other organizational committees or initiatives as assigned.
• Backup: Provide backup for financial approvals for all social services programs as needed.

Skills

Analytical skills

Organizational skills

Problem-solving

Data analysis

Written communication

Training

Interpersonal skills

Multitasking

Education

Bachelor's degree in Healthcare Administration / Behavioral Health / Quality Improvement / Business Administration / Social Services or related field

Master's degree preferred

Tools

ClickUp

Job description

InteCare is seeking a Compliance Manager to oversee organizational compliance, data integrity, performance monitoring, accreditation readiness, and staff training. The role collaborates across programs to ensure goals are met and data supports continuous quality improvement.

The position also acts as InteCare's ClickUp Super User and supervises the compliance team. Responsibilities include ensuring HMIS integrity, managing scorecards, coordinating audits, and providing backup for financial