Compliance Issues Manager — Remote, Risk & Remediation

Upstart; United States; Remote; USD 121,000 - 201,000; Full time

Benefits offered by this job

Equity grants vest quarterly

401(k) with company match

ESPP with discounted stock options

Comprehensive health coverage

Wellness allowance

Paid time off

Job summary

Upstart is seeking a Compliance Issues Manager to join its Compliance team, focusing on second-line issue management, oversight, and escalation across critical business activities. You’ll manage day-to-day issue workflows, maintain accurate records, and challenge remediation milestones with stakeholders.

Ideal candidates bring 5+ years in compliance/risk within financial services, strong documentation practices, and the ability to partner with legal, risk, audit, and business teams to ensure

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in compliance, issue management, audit, risk management, or a related function within banking or financial services.
• Experience managing or supporting the lifecycle of compliance, risk, audit, or regulatory issues.
• Experience reviewing remediation plans, milestones, supporting documentation, or closure evidence.
• Experience maintaining issue records or inventories within a regulated risk or compliance environment.

Responsibilities

• Execute second-line compliance issue management processes across the issue lifecycle, including intake, documentation, tracking, remediation monitoring, and closure activities.
• Maintain the compliance issue inventory and supporting documentation to promote accurate, consistent, and timely issue records.
• Review and challenge remediation plans, milestones, and supporting evidence in accordance with established issue management requirements.
• Monitor issue progress and aging, follow up with stakeholders on remediation activities, and escalate significant concerns, delays, or deviations from established requirements.
• Support validation and closure activities by reviewing remediation evidence and documenting whether established closure requirements have been addressed.
• Identify recurring issue themes and trends and provide information to the Senior Manager to support program oversight, reporting, and escalation.

Education

Bachelor’s degree or equivalent practical experience

Job description

Upstart is seeking a Compliance Issues Manager to join its Compliance team, focusing on second-line issue management, oversight, and escalation across critical business activities. You’ll manage day-to-day issue workflows, maintain accurate records, and challenge remediation milestones with stakeholders.

Ideal candidates bring 5+ years in compliance/risk within financial services, strong documentation practices, and the ability to partner with legal, risk, audit, and business teams to ensure