Compliance Facilitator

Fello; Severn (MD); On-site; USD 65,000 - 87,000; Full time

Benefits offered by this job

Total rewards package

Job summary

Fello is seeking a Compliance Facilitator to oversee regulatory compliance and incident reporting across the organization. The role involves managing the incident hotline, conducting investigations, and coordinating with DDA and OHCQ for visits and corrective actions.

The position is based in Severn, MD, with some field work across the Greater Chesapeake area. A strong background in compliance and human services is required, with telework options periodically available.

Qualifications

• Three or more years in compliance, quality, or performance improvement in human services.
• Five years of direct support professional experience.
• Experience conducting incident or compliance investigations.
• Bachelor's degree preferred in human services or related field.

Responsibilities

• Manage incident reporting system and hotline.
• Conduct and submit incident investigations and reports.
• Liaise with DDA and OHCQ for visits and plans of correction.
• Maintain compliance monitoring/tracking processes.
• Align policies with current regulations, collaborating with teams.

Skills

Compliance

Quality management

Incident investigations

Communication skills

Cross-team collaboration

Education

Bachelor's degree in human services or related field

Job description

Job Details

• Job Location: Fello Severn - Severn, MD 21144
• Position Type: Full Time
• Education Level: High School / GED
• Salary Range: $76,000.00 Salary/year
• Travel Percentage: Greater Chesapeake Area
• Job Category: Corporate Supports

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected- not just accommodated.

The Compliance Facilitator supports Fello's compliance with regulatory and licensing requirements, ensuring efforts across the organization protect the rights, safety, and self-determination of people served. Responsibilities include managing the incident reporting system and hotline, conducting and submitting required incident investigations and reports, and serving as liaison to Developmental Disabilities Administration (DDA) and Office of Health Care Quality (OHCQ) for visits, requests, and plans of correction. The role also maintains compliance monitoring and tracking processes and partners with programs and People & Culture to keep policies aligned with current regulations. This position must meet all requirements of a Direct Support Professional and is designated essential, requiring work during times of emergency.

Qualifications

The ideal candidate brings three or more years of experience supporting or managing compliance, quality, or performance improvement activities for a human services organization, five years' experience as a direct support professional, and experience conducting incident or other compliance investigations. They demonstrate strong critical thinking, problem-solving, and communication skills, with sound judgment in sensitive situations and the ability to work collaboratively across diverse teams while remaining flexible under pressure. A bachelor's degree in human services or a related field and experience working with people with disabilities are preferred.

This position is full-time, based in Severn with regular time in the field at group homes across the Greater Chesapeake region. The typical work schedule is Monday through Friday during Fello's office hours, with frequent night and occasional weekend needs to cover the incident hotline. This position is eligible for periodic telework.

This position includes an award-winning total rewards (benefits) package and opportunities for professional development within our mission-driven organization.

Fello is an equal opportunity employer which means we provide equal opportunity to all qualified candidates without regard to race, color, religion, ancestry, sex, gender, gender expression, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. To provide equal employment and advancement opportunities to all candidates, employment decisions at Fello will be based on merit, qualifications, and skills. Fello highly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases.