Administrative Manager

Fello; Severn (MD); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Total rewards package

Paid professional development

Job summary

Fello seeks an Administrative Manager in Severn, MD to oversee DSP scheduling, staffing and coordination for Living Options & Services. The role ensures group homes are staffed per Fello and DDA requirements, and involves data management, PPE stock control, and staff coaching.

The position requires three years of admin support and prior management experience, with strong communication skills and proficiency in Word, Excel and Outlook. Some travel and emergency work are possible.

Qualifications

• Three+ years of administrative support experience, with prior management exposure.
• Excellent written and verbal communication skills.
• Proficiency in MS Word, Excel, Outlook and related systems.
• High school diploma required; bachelor's degree preferred.

Responsibilities

• Coordinate and analyze DSP schedules and staffing assignments.
• Process timesheets and manage document workflows with external agencies.
• Maintain PPE stock and supply levels for Living Options & Services.
• Coach and supervise assigned DSPs across shifts, including floating and overnight roles.
• Contribute as a Leadership Council member and ensure compliance with DDA requirements.

Skills

Administrative support

People management

Customer service

Communication

Education

High School / GED

Bachelor's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Outlook

Outcome systems knowledge

Job description

Job Details

Job Location: Fello Severn - Severn, MD 21144

Position Type: Full Time

Education Level: High School / GED

Salary Range: $68,000.00

Travel Percentage: Greater Chesapeake Area

Job Shift: Weekday Daytime

Job Category: Programs

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated.

Administrative Manager

The Administrative Manager supports the planning and allocation of Direct Support Professional (DSP) resources across Living Options & Services. This role manages all aspects of scheduling, DSP engagement, and coordination to ensure group homes are staffed according to Fello and Developmental Disabilities Administration (DDA) requirements. Responsibilities include coordinating and analyzing DSP schedules and staffing assignments, processing timesheets, liaising on document management with external agencies, maintaining Personal Protective Equipment (PPE) stock supplies, and managing and coaching assigned, floating, overnight, and as-needed DSPs. The Administrative Manager is a member of the Leadership Council. This position must meet the qualifications of a Direct Support Professional and complete all required trainings, and is designated essential, requiring work during times of emergency.

Qualifications

The ideal candidate brings three or more years of experience providing administrative support and prior experience in a management role, with the ability to thrive in a fast-paced, high-intensity environment while providing outstanding customer service. They remain flexible, calm under pressure, and adaptive as priorities shift, with excellent oral and written communication and strong interpersonal skills. They are proficient in Microsoft Word, Excel, and Outlook, and have knowledge of outcome systems.

This position requires a high school diploma or GED and three years of experience providing administrative support and prior experience in a management role; a bachelor's degree is strongly preferred. The ability to drive is a requirement of the position.

Work arrangement

This position is full-time, based in Severn, with a typical work schedule Monday through Friday during Fello's office hours, with the ability to flex hours based on the needs of the program. This role requires limited travel within the Greater Chesapeake region and is eligible for periodic telework.

Benefits

This position includes an award-winning total rewards (benefits) package and paid professional development opportunities.

Diversity & Inclusion

Fello is an equal opportunity employer which means we provide equal opportunity to all qualified candidates without regard to race, color, religion, ancestry, sex, gender, gender expression, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. To provide equal employment and advancement opportunities to all candidates, employment decisions at Fello will be based on merit, qualifications, and skills. Fello highly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases.