Compliance Coordinator

Socket.dev; Lebanon (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Easter Seals in Tennessee is seeking a Compliance Coordinator to partner with department leaders to ensure services meet state requirements and ISPs/PCSPs are correctly implemented.

You will review notes daily for billing, coordinate with residential staff, and maintain accurate documentation across InfoServ, Release forms, and annual ISP packets. The role emphasizes timely updates, cross‑functional communication, and maintenance of health passports, cost plans alignment, and audits.

Qualifications

• Associate’s Degree or equivalent experience required.
• Excellent written and oral communication skills.
• Strong proficiency with Outlook, Excel, and Word.
• Ability to manage multiple tasks and tight deadlines.
• Experience with intellectual/developmental disability services preferred.
• Experience with DDA or MCO systems preferred.
• Prolonged computer work may be required.

Responsibilities

• Daily review of direct care service notes for billing accuracy.
• Coordinate with Residential Coordinator to fix missing notes on time.
• Prepare billing records as assigned.
• Represent Easter Seals at ISP and COS meetings.
• Ensure ISP and PCSP annual reviews are completed.
• Update ISPs, PCSPs, and related data in InfoServ within 30 days of changes.
• Schedule medical and psychiatric appointments and communicate with team.
• Write monthly reviews for assigned members and submit to ISC/Service Coordinator.
• Serve as liaison between members, families, and Easter Seals.
• Other duties as assigned by management, including direct care as needed.

Skills

Outlook

Excel

Word

Communication

Multi-tasking

Education

Associate’s Degree or equivalent experience

Job description

Description

The Compliance Coordinator works in partnership with the department leaders to ensure the services provided fall within state requirements and follow each persons served Individual Support Plan (ISP) or Person Centered Support Plan (PCSP). The Compliance Coordinator is responsible for ensuring that all required documentation for each person served on the caseload is current, complete, and accurate.

• Daily review of direct care service notes to ensure completion for billing/reimbursement
• Follow up with Residential Coordinator to ensure corrections, missing notes, etc. are done within expected timeframes
• Prepare billing records as assigned.
• Represent Easter Seals at ISP and COS meetings
• Ensure annual reviews of the Individual Service Plans (ISP) are completed.
• Update electronic and paper systems with current ISPs and PCSPs and other pertinent information within 30 days of changes
• Update persons served Health Passport as required
• Ensure the Annual ISP packet is completed and uploaded to InfoServ
• Ensure each person served has current & signed Release of Information, Consents, and Medical Consult forms
• Ensure all annual assessments are completed as required and are uploaded to InfoServ
• Ensure a quarterly psychiatric review is completed for persons served and uploaded to InfoServ
• Schedule non-emergency medical appointments and psychiatric appointments, and communicate to Residential Coordinator for staffing purposes
• Communicate to the Nursing department any other pertinent medical follow-up information
• Enter medical appointment information in InfoServ.
• Ensure medical appointment follow-up recommendations are scheduled per the medical consult form
• Ensure approved Cost Plans are accurate and communicate necessary changes to the ISC/SC and DDA plans review department immediately
• Align the Service Plan, ISP, and Cost Plan to ensure that services are approved and plans are implemented
• Work with Residential Coordinators to obtain any missing or incomplete documentation
• Write monthly reviews for those assigned
• Submit monthly reviews to the appropriate ISC, state case manager, or Service Coordinator
• Offer the Annual Member Satisfaction Survey to all members and/or families during the annual ISP meeting
• Assign training specifics to the applicable staff within appropriate timeframes
• Deactivate members and employees in InfoServ when they are separated from the agency
• Serve as the liaison between member, family and Easter Seals

Other duties as assigned by management, which may include providing direct care in programs as needed.

QUALIFICATIONS:

Requirements

An Associate’s Degree or equivalent experience

Ability to demonstrate exceptional oral and written communication skills

Must possess exceptional skills in Outlook, Excel, Word, and other electronic systems

Ability to demonstrate exceptional skills in handling multiple tasks and prioritizing each in order to meet stringent deadlines

3-5 years’ experience working with people with intellectual and developmental disability is preferred

Experience working with the DDA or MCO systems is preferred

Ability to spend majority of the day working at a computer