ISP & Compliance Coordinator

Easterseals; Lebanon (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Easter Seals is seeking a Compliance Coordinator to partner with department leaders to ensure services meet state requirements and follow each person’s ISP or PCSP. The role includes maintaining current documentation for all persons served and ensuring accurate, complete records for billing and audits.

You will review care notes daily, coordinate with the Residential Coordinator to fix issues promptly, and prepare billing records.

Qualifications

• Associate’s Degree or equivalent experience.
• Exceptional oral and written communication skills.
• Excellent skills in Outlook, Excel, Word, and other electronic systems.
• Ability to multitask and prioritize to meet deadlines.
• 3–5 years’ experience working with people with intellectual and developmental disabilities preferred.
• Experience working with DDA or MCO systems preferred.
• Ability to spend majority of the day working at a computer.

Responsibilities

• Daily review of direct care service notes for billing.
• Coordinate with Residential Coordinator to ensure corrections are completed in time.
• Prepare billing records as assigned.
• Represent Easter Seals at ISP and COS meetings.
• Ensure annual ISP reviews are completed.
• Update ISPs and PCSPs within 30 days of changes.
• Update Health Passport as required.
• Ensure Annual ISP packets are uploaded to InfoServ.
• Ensure release forms are current and signed.
• Ensure annual assessments are uploaded to InfoServ.
• Ensure quarterly psychiatric reviews are uploaded to InfoServ.
• Schedule medical and psychiatric appointments and notify Residential Coordinator.
• Communicate to Nursing department any pertinent medical follow-up information.
• Enter medical appointment information in InfoServ.
• Schedule follow-up recommendations per medical forms.
• Ensure Cost Plans align with ISC/SC and DDA reviews.
• Align Service Plan, ISP, and Cost Plan for approvals and implementation.
• Work with Residential Coordinators to obtain missing documentation.
• Write monthly reviews for assigned members.
• Submit monthly reviews to ISC/state case manager/Service Coordinator.
• Offer Annual Member Satisfaction Survey during ISP meetings.
• Assign training to staff within appropriate timeframes.
• Deactivate members and employees in InfoServ when separated.
• Liaise between member, family and Easter Seals.
• Other duties as assigned, possibly providing direct care.

Skills

Oral and written communication

Time management / prioritization

Team collaboration

Education

Associate’s Degree or equivalent experience

Tools

Outlook

Excel

Word

Job description

Easter Seals is seeking a Compliance Coordinator to partner with department leaders to ensure services meet state requirements and follow each person’s ISP or PCSP. The role includes maintaining current documentation for all persons served and ensuring accurate, complete records for billing and audits.

You will review care notes daily, coordinate with the Residential Coordinator to fix issues promptly, and prepare billing records.