Medical Services Coordinator

Sunshine-Services; Knoxville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Sunshine Services in Knoxville, TN seeks a Medical Services Coordinator to manage and coordinate comprehensive healthcare for individuals supported. You will schedule medical, dental, psychiatric, and specialty appointments, coordinate transportation, and oversee medications in partnership with Sunshine Services' pharmacy.

You will lead weekly medication audits, educate individuals on procedures and treatments, and ensure documentation complies with DDA and licensure requirements.

Qualifications

• Must complete certification classes for Medication Administration for Unlicensed Personnel.
• Must complete all required DDA training in a timely manner.
• Must maintain certifications and complete refresher training annually.
• Strong organizational, verbal and written communication, and interpersonal skills.

Responsibilities

• Manage, schedule, and track all medical, dental, psychiatric, and related appointments.
• Coordinate transportation and accompaniment for appointments.
• Oversee medications: ordering, deliveries, pickups and pharmacy contact.
• Conduct weekly medication audits in residential homes; report discrepancies.
• Provide education on medical procedures, treatments, and medications to individuals supported.
• Obtain and maintain annual medical consents and healthcare authorizations.
• Participate in monthly team meetings and regular reviews with Residential Director.
• Attend PCSP meetings or provide updated medical information for Sunshine Services.
• Submit medical encounter documentation to DDA case management and other required parties.
• Collaborate with Case Managers on medical information impacting PCSPs and reports.
• Coordinate and manage medication check-ins and distribution of cycle medications.
• Ensure daily notes for medical appointments are completed within 48 hours.
• Arrange interpreter services for individuals needing language assistance.
• Coordinate with Finance regarding EOBs, TennCare, and medication costs.
• Plan discharge meetings and ensure continuity of care after discharge.
• Maintain patient portals to facilitate communication with healthcare providers.

Skills

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Education

Medication Administration Certification (Unlicensed Personnel)

Job description

Description

• Responsible for managing, scheduling, and tracking all individuals supported medical, dental, psychiatric, vision, hearing, neurological, and specialty appointments while maintaining accurate documentation in compliance with DDA, MCO, and licensure requirements.
• Coordinate and provide transportation and accompaniment for individuals supported to and from medical appointments, programs, and employment as needed.
• Oversee medications for individuals supported, including ordering, reordering, deliveries, pickups, and communication with Sunshine Services' pharmacy.
• Conduct weekly medication audits in each residential home to ensure medication accuracy, proper storage, documentation compliance, and adherence to agency policies and regulatory requirements. Report all discrepancies and concerns to the Residential Director immediately and follow up to ensure corrective actions are completed.
• Provide education to individuals supported regarding medical procedures, treatments, medications, and healthcare needs as appropriate.
• Obtain and maintain all required annual medical consents and healthcare authorizations for individuals supported.
• Participate in monthly team meetings and meet weekly or bi-weekly with the Residential Director to review medical needs, compliance, and ongoing priorities.
• Attend annual Person-Centered Support Plan (PCSP) meetings or provide updated medical information for presentation by a Sunshine Services representative.
• Submit medical encounter documentation from annual and specialty appointments to Independent Support Coordinators, DDA Case Management, and other required parties via email or fax.
• Collaborate with Case Managers regarding medical information that impacts PCSPs, assessments, reports, and other required documentation.
• Coordinate and manage medication check-ins, organization, distribution, and delivery of all cycle medications for individuals supported.
• Ensure daily notes for all medical appointments are completed within the agency's 48-hour documentation requirement.
• Ensure interpreter services are scheduled and available for individuals supported requiring language assistance during medical appointments.
• Collaborate with the Representative Payee/Client Finance Department regarding Explanation of Benefits (EOBs), MCO cancellations, TennCare appeals, medication co-pays, medical billing concerns, and other financial matters related to the healthcare of individuals supported.
• Plan and coordinate discharge meetings and ensure continuity of care for individuals supported following discharge.
• Initiate, maintain, and manage patient portals for individuals supported to facilitate communication with healthcare providers and access to medical records.

Perform other duties as assigned that support the health, safety, and well-being of the individuals supported and the operational effectiveness of Sunshine Services.

The Medical Services Coordinator is directly responsible to the Residential Services Director. The Medical Services Coordinator will be expected to fulfill any responsible request for service, which is within the stated purpose of Sunshine Services. He/She will be bound by the regulations which are stated in the Sunshine Services policy manual, any subsequent regulations, which become a part of the Sunshine Services policy and the staff handbook.

Requirements

Must complete certification classes for Medication Administration for Unlicensed Personnel. Must complete all required DDA training in a timely manner. Must maintain certifications and complete refresher training annually. Must have strong organizational skills, excellent verbal and written communication skills, and exceptional interpersonal communication skills. Must be at least 21 years of age, have a valid Tennessee driver’s license and be insurable by the agency insurance company.