Compliance Coordinator

AAM Brand; Grande Dunes (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Del Webb at Grande Dunes in Myrtle Beach is seeking a personable, detail-oriented professional to uphold architectural standards and guide homeowners through compliance and submittal processes. The role combines customer service with education to ensure a well-managed community.

Primarily responsible for enforcing CC&Rs and Design Guidelines, you will educate homeowners, manage documentation, and support the Community Manager in maintaining consistent standards across designated communities.

Qualifications

• High school diploma or GED required.
• One year of full-time administrative experience in an HOA management role.
• Valid driver’s license required.

Responsibilities

• Provides direct support to the Community Manager to meet community standards.
• Educates homeowners and staff on compliance and submittal processes.
• Researches non-compliance issues and prepares documentation for Committee/Board review.
• Records and tracks compliance information in the company database.
• Maintains detailed compliance records through investigations and follow-up reports.
• Investigates complaints against homeowners or third parties and makes determinations.
• Oversees preparation of compliance notices, fines, and related issues including submittals.
• Conducts routine property tours/inspections to ensure CC&R compliance.
• Educates homeowners, staff and realtors on proper submittal processes.
• Meets with and educates homeowner committees.
• Develops and uses the VMS tracking system for timely compliance.
• Monitors the software database to uphold guidelines.
• Performs other related duties as directed.

Skills

Multitasking

Detail oriented

Organization

Communication skills

MS Office

Customer service

Education

High school diploma or GED

Tools

VMS

Job description

Description

Join the vibrant team at Del Webb at Grande Dunes, a premier active adult resort-style community in beautiful Myrtle Beach! We’re seeking a personable, detail-oriented professional to help uphold the community’s architectural standards while providing exceptional service and guidance to homeowners. If you enjoy building positive relationships, educating others, and helping maintain a beautiful, well-managed community, we’d love to hear from you!

Position Summary:

Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld within the community by thorough knowledge of CC&Rs and Design Guidelines for the community. Providing both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community.

Position Responsibilities:

• Provides direct support to the Community Manager assigned to the designated communities in order to meet community standards.
• Partners with homeowners to educate and ensure effective, long-term solutions.
• Research issues of non-compliance and prepares documentation for Committee/Board review.
• Records and tracks compliance information through company database.
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs.
• Educates homeowners, staff and realtors on proper submittal processes and compliance administration.
• Meets with and provides ongoing education to homeowner committees.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Ability to multitask and prepare and process large amounts of administrative items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
• Advanced communication skills both verbally and written.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to interpret, evaluate and explain governing documents (CC&R’s) to homeowners, board members and staff members.

Physical Demands & Work Environment:

• Position involves sitting, standing, driving and movement throughout the day.
• Utilizing a computer in an office setting.
• Utilizing personal vehicle to perform routine physical inspections of the Community.

Qualifications

Education

Required

High School or better.

Experience

Required

1 year:

1 year:

High school diploma or GED and one (1) year of full time, paid, professional experience working in an administrative support position within an HOA management role to be familiar with CC&R’s and other HOA functions in accordance with compliance. Valid driver’s license.

Equal Opportunity Employer
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