Compliance Administrator

Aam Llc; Surprise (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Asante Phase 2 in Surprise, Arizona seeks a detail-oriented Compliance Administrator to uphold CC&Rs and Design Guidelines, conduct inspections, prepare notices, and educate homeowners. The role focuses on providing clear guidance on submittals, coordinating with the Design Review committee, and maintaining records in the company database.

Strong communication and organizational skills are essential to support a positive homeowner experience.

Qualifications

• 2+ years in an administrative support role enforcing rules.
• Experience in an HOA management or governing documents is a plus.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Ensures compliance with CC&Rs and Design Guidelines to preserve community value.
• Educates homeowners and assists with submittals and compliance processes.
• Maintains records of compliance through investigations and follow-up reports.
• Prepares notices for violations and related documentation.
• Performs routine property tours/inspections to ensure guideline compliance.
• Responds to homeowner questions regarding notices and architectural responses.
• Coordinates documentation on appeals for committee/board review.
• Develops and uses a tracking system to ensure timely compliance.
• Collaborates with staff and third-party vendors as needed.

Skills

Conflict resolution

Multitasking

Communication

Detail oriented

Customer service

Education

High School or better

Tools

Microsoft Office

Database systems

Job description

Description

Help shape a vibrant new community in Surprise, Arizona! Asante Phase 2 is a beautiful master-planned community planned for 2,780 homes, featuring a 16,000-square-foot clubhouse, resort-style amenities, fitness spaces, pools, sports courts, tot lots, and more.

We're seeking a detail-oriented and customer-focused Compliance Administrator to help uphold community standards while delivering an exceptional homeowner experience. This position provides homeowners with clear, professional guidance on CC&Rs, Architectural and Design Guidelines, compliance requirements, and architectural submittals. If you bring strong attention to detail, excellent communication skills, and a passion for helping residents, this could be the perfect opportunity for you.

Position Responsibilities:

• Ensures compliance with the CC&Rs and Design Guidelines to preserve, maintain, and enhance the value of the community.
• Partners with homeowners to educate and ensure effective, long-term solutions.
• Researches issues of non-compliance and prepares documentation for Committee/Board review.
• Records and tracks compliance information through company database.
• Maintains detailed records of compliance through investigations and follow up reports of non-compliance.
• Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Performs routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs and Design Guidelines.
• Prepares all Courtesy notices, violation/fine notices, and documentation on all related compliance issues.
• Responds to homeowner questions and concerns regarding violation notices and/or architectural response notices.
• Educates homeowners, staff and realtors on proper submittal processes and compliance administration.
• Reviews submittals for accuracy and completion per the community Design Guidelines and works with the Design Review committee and third-party vendor per the community Design Guidelines.
• Meets with and provides ongoing education to homeowner committees.
• Coordinates documentation on appeals for committee/board review.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Ability to resolve conflict and deal with difficult customers.
• Ability to multitask and prepare and process large amounts of administrative items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
• Advanced communication skills both verbally and written.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to interpret, evaluate and explain governing documents (CC&R's and Design Guidelines) to homeowners, board members and staff members.

Physical Demands & Work Environment:

• Position involves sitting, standing, driving and movement throughout the day.
• Utilizing a computer in an office setting.
• Utilizing a personal vehicle to perform routine physical inspections of the Community.

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Experience

Required

2 years:

Full time, paid, professional experience in an administrative support position involving knowledge and enforcement of rules and regulations to provide ongoing support for internal and external customers. Valid driver's license.

Preferred

2 years:

Full time, paid, professional experience working in an administrative support position within an HOA management role to be familiar with CC&R's and other HOA functions in accordance with compliance and enforcement of governing documents.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.