Onsite Community Manager

ASSOCIATED ASSET MANAGEMENT; Westfield (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Associated Asset Management seeks an Onsite Community Manager for the Osborne Trails community in Westfield, IN. You will ensure resident satisfaction, manage governance documents, and coordinate with the board and staff.

The role requires HOA experience, strong communication, and the ability to handle budgeting, contracts, and events. Evening/weekend availability may be needed; a high school diploma or GED is required.

Qualifications

• High School diploma or GED required, HOA knowledge preferred.
• 2+ years of HOA community management or related customer service.
• Strong communication, organization and problem-solving abilities.

Responsibilities

• Manage the HOA business to preserve property values and resident relations.
• Coordinate with board, committees, and owners; prepare board packages.
• Ensure compliance with governing documents and relevant laws.
• Oversee budgeting, contracts, and vendor management.
• Lead onboarding of residents and support clubs/activities.

Skills

Customer service

Problem-solving

Communication

Time management

Organizational skills

Public speaking

Education

High School diploma or GED

Tools

Microsoft Office

Email systems

Internet & web tools

Job description

Onsite - Osborne Trails
Westfield, IN 46074, USA

Description

Discover Your Next Opportunity at Osborne Trails! Nestled within a vibrant active adult (55+) community, Osborne Trails offers an exceptional lifestyle featuring a state-of-the-art Retreat, fitness center, wellness classes, clubs, social events, scenic trails, a dog park, tennis and pickleball courts, and two resort-style pools with lap lanes. Residents also enjoy outdoor gathering spaces with fire pits and an outdoor kitchen for grilling and picnics. We're seeking an energetic, customer-focused Onsite Community Manager to foster resident engagement, deliver outstanding service, and ensure compliance with governing documents and association regulations. Ready to build community and make a difference? Apply today and join the Osborne Trails team!

Position Summary:

To provide community management and effective customer service within an Active Adult (55+) community through in-depth knowledge of Governing Documents (CC&Rs) and compliance with all applicable State, City and County laws and regulations for community associations.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Work with residents to assist in the establishment of Chartered Clubs/Special Interest Groups. Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance and acts as a general overseer.
• Develop an active volunteer program among residents, providing for both promotion and recognition.
• Prepare for and host New Resident Orientation presentations to ensure adequate promotion and community participation.
• Attend Board of Directors meetings, club and committee meetings as required.
• Perform all other duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.

Qualifications

Behaviors

Preferred

Team Player

Team Player

: Works well as a member of a group

Leader

Leader

: Inspires teammates to follow them

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

2 years:

2 years:

High school diploma or GED and two (2) years of experience as an HOA Community Manager encompassing all of the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. Valid Driver's License.

Preferred

5 years:

5 years:

High school diploma or GED and five (5) years of full time, paid, professional experience as an Onsite Community Manager.Experience with facilities management such as a Community Center building, resort-style pool & spa and fitness center.Experience coordinating and promoting recreational activities and programs, volunteer programs and/or fund raising events.Experience in fitness/wellness programming.Valid driver’s license.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.