Compliance & Carrier Support Representative

SET Logistics; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays and PTO

Casual dress code

Opportunities for career advancement

Job summary

SET Logistics, LLC, a Birmingham-based freight brokerage, seeks a Compliance & Carrier Support Representative to join our in-office team. You will act as the first point of contact for trucking companies onboarding as contract carriers, applying our decision criteria to pass or not pass and documenting exceptions.

You will collaborate with internal teams and leadership to refine insurance, contracts, and personnel processes, while identifying emerging risks and building solutions with our tech

Qualifications

• Excellent, confident communication skills, both verbal and written.
• Proven sales and/or customer service experience, preferably in Commercial Insurance and/or Transportation.
• Exceptional, creative problem-solving and negotiation skills.
• Excellent time management, organization, and multi-tasking skills.
• Team player who thrives in a collaborative environment.

Responsibilities

• Provide input and administration of SET’s motor carrier Compliance protocols.
• Maintain detailed records and notes for exception management.
• Communicate with motor carriers, dispatchers, finance intermediaries (factoring companies), insurance agents, and industry peers to evaluate prospective contractor qualifications in real time.
• Communicate with internal sales / account teams.
• Provide periodic reports to SET leadership.
• Engage with SET’s tech / development team to build cutting-edge solutions and Compliance automation.

Skills

Communication skills

Sales experience

Customer service

Problem-solving

Time management

Team player

Job description

SET Logistics, LLC, with offices in Birmingham, Oneonta, and Mobile, AL, is on the hunt for an ambitious, outgoing, driven individual to join our team as Compliance & Carrier Support Representative.

WHO WE ARE

SET Logistics, LLC is an industry-leading freight brokerage firm, serving commercial shippers of all sizes across the United States and Canada. We arrange cargo transportation for these shippers using our vast network of contracted, third-party motor carriers; offering advanced technology and tracking solutions for unmatched service and unparalleled communication throughout the process. SET’s platform is designed to ensure reliable, punctual, professional delivery of our customers’ cargo every time, whether local or coast-to-coast, so they can “SET it, and forget it.”

JOB DETAILS

Founded in 2013, SET now coordinates many thousands of cargo shipments every single month; across all freight modes and equipment types. Our team is the best at keeping these loads running smoothly, but it requires vigilant oversight and enforcement of our stringent carrier screening processes.

As a Compliance & Carrier Support Representative , you will serve as SET’s initial point of contact for trucking companies looking to onboard as new contract carriers; using good judgement and our detailed decision criteria to quickly evaluate who is a ‘pass’ and who is not. You will be integral in avoiding fraudulent actors, thoughtfully considering the qualifications of would-be carriers against the load(s) being offered, and working to navigate, resolve, and appropriately document any exceptions. Additionally, you will help spot emerging risks, avoid insurance claims, identify repeat offenders, and work directly with SET’s executive leadership to refine our insurance, contractual, and personnel management processes to keep SET at the forefront of our peer group.

Team collaboration is essential to this role. This is an in-office position at a dedicated desk (Birmingham, AL) during normal business hours. In summary, you will:

• Provide input and administration of SET’s motor carrier Compliance protocols.
• Maintain detailed records and notes for exception management.
• Communicate with motor carriers, dispatchers, finance intermediaries (factoring companies), insurance agents, and industry peers to evaluate prospective contractor qualifications in real time.
• Communicate with internal sales / account teams.
• Provide periodic reports to SET leadership.
• Engage with SET’s tech / development team to build cutting-edge solutions and Compliance automation.

WE LOOK FOR - QUALIFICATIONS

• 02 Excellent, confident, professional communication skills; both verbally and written
• 03 Proven sales and/or customer service experience, preferably in Commercial Insurance and/or Transportation
• 04 Exceptional, creative problem-solving and negotiation skills
• 05 Excellent time management, organization, and multi-tasking skills
• 06 Team player who finds joy in learning and thrives in a collaborative environment

COMPENSATION / BENEFITS

• Company-paid health insurance
• Paid holidays and paid Personal Time Off (PTO)
• Casual dress code
• Opportunities for career advancement