Compliance Analyst - Growth, Impact & Benefits

firstsourc; Thousand Oaks (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

American Recovery Service Incorporated (ARSI), a Firstsource company, is seeking a Compliance Analyst in Thousand Oaks, CA. The role supports consumer and commercial account compliance operations, reviewing complaints, disputes, fraud claims, and client requests while ensuring adherence to guidelines and regulatory requirements.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Qualifications

• Excellent organizational skills with strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work both independently and collaboratively within a team setting.
• Professional and customer-focused approach to handling sensitive information and communications.
• Understanding of clerical and administrative procedures, including document management and reporting.
• Ability to prepare and distribute time-sensitive correspondence within client-required timeframes.
• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.

Responsibilities

• Review and process consumer and commercial complaints for internal ARSI accounts and external legal partner accounts
• Place accounts on compliance hold when appropriate to ensure collection efforts cease during investigations
• Escalate complaints to clients within required timelines and ensure timely resolution and closure
• Investigate account concerns by collaborating with internal departments, legal partners, and client representatives
• Prepare and send compliance-related correspondence, including validation of debt requests and resolution letters
• Review and process disputes and fraud claims accurately and within client service level expectations
• Track account activity, follow up with partner banks and legal networks, and maintain accurate case documentation
• Review daily client reports to verify all account activity and submissions have been properly captured and reported
• Perform administrative support duties including mail processing, document preparation, printing, scanning, and outgoing correspondence
• Maintain confidentiality and compliance with company policies, client requirements, and applicable regulations
• Support additional compliance and operational projects as assigned

Skills

Organizational skills

Written communication

multitasking

Team collaboration

Confidential handling

Documentation & reporting

MS Office

Job description

American Recovery Service Incorporated (ARSI), a Firstsource company, is seeking a Compliance Analyst in Thousand Oaks, CA. The role supports consumer and commercial account compliance operations, reviewing complaints, disputes, fraud claims, and client requests while ensuring adherence to guidelines and regulatory requirements.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.