Compliance Analyst

Firstsource; Thousand Oaks (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

American Recovery Service Incorporated (ARSI) is seeking a Compliance Analyst to support consumer and commercial account compliance operations. You will review complaints, disputes, and fraud claims, ensuring adherence to client guidelines and regulatory requirements.

The role requires organization, attention to detail, and discretion, with a Monday–Friday 7:00am–3:00pm schedule and close collaboration with internal teams and client partners.

Qualifications

• Detail-oriented candidate with precise documentation skills.
• Proficient in producing accurate written correspondence and reports.
• Able to manage multiple tasks and deadlines in a fast-paced setting.

Responsibilities

• Review and process consumer and commercial complaints and related requests.

Skills

Attention to detail

Written communication

Multitasking

Team player

Discretion

Excel

Outlook

MS Office

Customer service

Education

Bachelor’s degree

Tools

Excel

Outlook

Job description

About American Recovery Service Incorporated (ARSI)

American Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional recovery and customer support solutions for leading financial institutions and clients across the country. We are committed to operational excellence, compliance, and delivering a positive customer experience through integrity, accountability, and teamwork.

Position Summary

The Compliance Analyst plays a critical role in supporting consumer and commercial account compliance operations for ARSI and its clients. This position is responsible for reviewing and processing complaints, disputes, fraud claims, and compliance‑related requests while ensuring adherence to client guidelines, regulatory requirements, and internal procedures.

The ideal candidate is highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment while maintaining professionalism and confidentiality. The schedule will be Monday - Friday | 7:00am - 3:00pm.

Key Responsibilities

• Review and process consumer and commercial complaints for internal ARSI accounts and external legal partner accounts
• Place accounts on compliance hold when appropriate to ensure collection efforts cease during investigations
• Escalate complaints to clients within required timelines and ensure timely resolution and closure
• Investigate account concerns by collaborating with internal departments, legal partners, and client representatives
• Prepare and send compliance‑related correspondence, including validation of debt requests and resolution letters
• Review and process disputes and fraud claims accurately and within client service level expectations
• Track account activity, follow up with partner banks and legal networks, and maintain accurate case documentation
• Review daily client reports to verify all account activity and submissions have been properly captured and reported
• Perform administrative support duties including mail processing, document preparation, printing, scanning, and outgoing correspondence
• Maintain confidentiality and compliance with company policies, client requirements, and applicable regulations
• Support additional compliance and operational projects as assigned

Required Skills & Qualifications

• Excellent organizational skills with strong attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast‑paced environment
• Ability to work both independently and collaboratively within a team setting
• Professional and customer‑focused approach to handling sensitive information and communications
• Understanding of clerical and administrative procedures, including document management and reporting
• Ability to prepare and distribute time‑sensitive correspondence within client‑required timeframes
• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel

Preferred Qualifications

• Previous experience in compliance, collections, legal support, banking, financial services, or account resolution preferred
• Experience reviewing disputes, fraud claims, or consumer complaints is a plus
• Familiarity with consumer protection regulations and compliance processes preferred

Why Join ARSI?

• Opportunity to grow within a nationally recognized organization
• Collaborative and professional team environment
• Hands‑on experience in compliance and financial services operations
• Competitive compensation and benefits package
• Career development and advancement opportunities