Compliance Agent I

State of Utah; Ogden (UT); Presencial; USD 23 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full benefits package

Resumo da oferta

The State of Utah in Ogden, Utah, is seeking a candidate for a full-time in-office position focused on establishing paternity and enforcing child support orders. The role offers comprehensive benefits and extensive training in a structured government environment.

Responsibilities include balancing accounts, processing court-related documentation, and applying agency rules while maintaining strong customer service and communication with involved parties.

Qualificações

• Proficiency in a technologically driven environment with intermediate to advanced computer skills.
• Strong customer service and communication skills with sensitivity, tact, and professionalism.
• Ability to contact individuals or organizations to secure delinquent payments and arrange payments.

Responsabilidades

• Receive extensive training to establish paternity and child support orders and/or enforce orders by collecting child support and enforcing other provisions within the order.
• Verify and/or correct balances which may be owed, determine appropriate legal action including garnishment, lien, etc.
• Prepare documentation in support of cases presented in court hearings.
• Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies.

Conhecimentos

Communication

Customer service

Multi-tasking

Decision making

Organization

Medical insurance knowledge

Ferramentas

Spreadsheets

Word processing

Descrição da oferta de emprego

• Strong communication skills.

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $$20.31 - $ Hourly Wage

Remote Work / In-Office – In-Office / On-Site

Application Deadline – 11/22/2026*

• This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received.

*The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions. (picutre of the email below*

Key Responsibilities

Day-to-day Responsibilities Of This Position

• Receive extensive training to learn the interesting process to legally establish paternity and child support orders and/or enforce orders by collecting child support and enforcing other provisions within the order.
• Verify and/or correct balances which may be owed, determine appropriate legal action including garnishment, lien, etc.
• Prepare documentation in support of cases presented in court hearings.
• Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies.

Qualifications

Minimum or "day-one" qualifications:

• Proficiency in a technologically driven environment with intermediate to advanced computer skills.
• Exceptional ability to multi-task and quickly make decisions.
• Strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact, and professionalism without prejudice or bias.
• Ability to effectively contact individuals or organizations to secure delinquent payments, and/ or make payment arrangements for money owed.
• Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations.

Preferred Or Trainable/on-the-job Qualifications

• Proficiency with spreadsheets and word processing.
• Strong communication skills.
• Takes direction as well as initiative.
• Familiar with medical insurance practices

About The Role

2540 Washington Blvd
Ogden, Utah, 84401
United States

Background Check Required – Yes

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture.

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

For more information dhhs.utah.gov

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].