ORS Agent I

State-of-Utah; Salt Lake City (UT); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Utah Office of Recovery Services in Taylorsville, UT 84129 seeks a Compliance Agent I for a full-time, hybrid role. The position includes extensive training to establish and enforce child support orders, with the ability to navigate garnishments and other actions.

A criminal history check is required, and the role offers a full benefits package and a competitive hourly salary. The role emphasizes accuracy, customer service, and adherence to state regulations.

Qualifications

• Proficient with computer systems and software in a tech-driven environment.
• Able to multi-task and make timely decisions.
• Strong customer service and communication skills with sensitivity and professionalism.

Responsibilities

• Receive extensive training to learn the process to legally establish paternity and child support orders and/or enforce orders by collecting child support and enforcing other provisions within the order.
• Verify and/or correct balances owed, determine appropriate legal action including garnishment, lien, etc.
• Prepare documentation in support of cases presented in court hearings.
• Conduct research to gather evidence, analyze facts, and apply knowledge of agency rules, regulations, and policies.

Skills

Tech savvy

Multi-tasking

Customer service

Job description

Compliance Agent I

Full Time
Benefits Eligibility – This position is eligible for a full benefits package
Salary – $20.31
Remote Work / In-Office – Hybrid
Application Deadline – 11/9/2026

Key Responsibilities

• Receive extensive training to learn the interesting process to legally establish paternity and child support orders and/or enforce orders by collecting child support and enforcing other provisions within the order.


• Verify and/or correct balances which may be owed, determine appropriate legal action including garnishment, lien, etc.


• Prepare documentation in support of cases presented in court hearings.


• Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies.

Qualifications

• Proficiency in a technologically driven environment with intermediate to advanced computer skills.


• Exceptional ability to multi-task and quickly make decisions.


• Strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact, and professionalism without prejudice or bias.

Preferred or trainable/on-the-job qualifications:

• Ability to effectively contact individuals or organizations to secure delinquent payments, and/or make payment arrangements for money owed.


• Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations.

About the Role

Location – 4315 S 2700 W, Taylorsville, UT 84129
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service - Employment in this position requires a probationary period.

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.


• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.


• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.


• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The primary mission of Utah Office of Recovery Services is to promote responsibility. We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. We also help ensure public funds are used appropriately through our Medicaid Recovery efforts.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].

Supplemental Information

• Only individuals invited to interview will be notified.

The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.