Complex Security Manager - Hilton San Francisco Union Square and Parc 55

Hilton; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Hilton in San Francisco is seeking a Security Manager to oversee daily security operations, protect guests, employees and property, and ensure OSHA‑compliant safety standards.

The ideal candidate will have 1 year of customer service experience and supervisory or security manager experience, with open/flexible availability to cover days, evenings, overnights including weekends and holidays. This role includes emergency response duties and law‑enforcement liaison tasks.

Qualifications

• 1 year of customer service experience.
• Prior supervisory or security manager experience.
• Open/flexible availability to cover days, evenings, overnights including weekends and holidays.

Responsibilities

• Manage security operations: Implement security protocols to protect guests, employees, and property while ensuring compliance with OSHA regulations and industry standards
• Supervise property safety: Oversee security patrols, identify potential risks, and take proactive measures to address safety and security concerns
• Support investigations: Assist in conducting investigations related to accidents, thefts, property loss, and policy violations, ensuring proper documentation and follow‑up
• Oversee emergency responses: Manage on‑site emergency responses, including fires, medical incidents, and safety hazards, while coordinating with appropriate teams
• Act as law enforcement liaison: Maintain communication as needed with local, state, and federal law enforcement agencies on security‑related matters
• Ensure accurate documentation: Review and maintain security reports, incident records, and compliance documentation
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

Customer service

Supervisory experience

Flexible availability

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Security Manager , and facility safety - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

The ideal candidate will possess:

• 1 year of customer service experience
• Prior supervisory or security manager experience
• Open/flexible availability as this role will cover days, evenings, and overnights including weekends and holidays.

Here's what you'll do during a typical day:

• Manage security operations: Implement security protocols to protect guests, employees, and property while ensuring compliance with OSHA regulations and industry standards
• Supervise property safety: Oversee security patrols, identify potential risks, and take proactive measures to address safety and security concerns
• Support investigations: Assist in conducting investigations related to accidents, thefts, property loss, and policy violations, ensuring proper documentation and follow‑up
• Oversee emergency responses: Manage on‑site emergency responses, including fires, medical incidents, and safety hazards, while coordinating with appropriate teams
• Act as law enforcement liaison: Maintain communication as needed with local, state, and federal law enforcement agencies on security‑related matters
• Ensure accurate documentation: Review and maintain security reports, incident records, and compliance documentation
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.