Complex Security Manager - Hilton San Francisco Union Square and Parc 55

RiseMe; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health plans

Retirement plans

Job summary

Hilton is seeking a Security Manager to lead security operations and ensure guest and property safety at our San Francisco location. The role requires managing patrols, investigations, emergency responses, and liaison with law enforcement while promoting a safe, welcoming environment for guests and team members.

Open availability for days, evenings, overnights, including weekends and holidays, and a strong commitment to hospitality excellence are essential.

Qualifications

• 1 year of customer service experience.
• Prior supervisory or security manager experience.
• Open availability for days, evenings, and overnights including weekends and holidays.

Responsibilities

• Manage security operations: Implement security protocols to protect guests, employees, and property while ensuring compliance with OSHA regulations and industry standards
• Supervise property safety: Oversee security patrols, identify potential risks, and take proactive measures to address safety and security concerns
• Support investigations: Assist in conducting investigations related to accidents, thefts, property loss, and policy violations, ensuring proper documentation and follow-up
• Oversee emergency responses: Manage on-site emergency responses, including fires, medical incidents, and safety hazards, while coordinating with appropriate teams
• Act as law enforcement liaison: Maintain communication with local, state, and federal law enforcement agencies on security-related matters
• Ensure accurate documentation: Review and maintain security reports, incident records, and compliance documentation
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

Customer service

Security management

Supervisory experience

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As aSecurity Manager, and facility safety – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

The ideal candidate will possess:

• 1 year of customer service experience
• Prior supervisory or security manager experience
• Open/flexible availability as this role will cover days, evenings, and overnights including weekends and holidays.

Responsibilities

Here’s what you'll do during a typical day:

• Manage security operations: Implement security protocols to protect guests, employees, and property while ensuring compliance with OSHA regulations and industry standards
• Supervise property safety: Oversee security patrols, identify potential risks, and take proactive measures to address safety and security concerns
• Support investigations: Assist in conducting investigations related to accidents, thefts, property loss, and policy violations, ensuring proper documentation and follow-up
• Oversee emergency responses: Manage on-site emergency responses, including fires, medical incidents, and safety hazards, while coordinating with appropriate teams
• Act as law enforcement liaison: Maintain communication as needed with local, state, and federal law enforcement agencies on security-related matters
• Ensure accurate documentation: Review and maintain security reports, incident records, and compliance documentation
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.