Complex Scheduler | Infusion Therapy

Logan Health; United States; On-site; USD 38,000 - 60,000; Full time

Job summary

Logan Health is seeking a patient scheduling professional to coordinate complex care pathways and multi-department appointments. The role emphasizes accurate sequencing, proactive problem-solving, and clear patient communication.

The ideal candidate has 1 year of healthcare scheduling experience, strong EHR and scheduling system skills, and the ability to work with various teams while maintaining confidentiality and compassionate care.

Qualifications

• Minimum 1 year in healthcare scheduling, patient access, or care coordination.
• Proficiency with EHR and scheduling systems.
• Strong knowledge of healthcare workflows and medical terminology.
• Experience in oncology, surgical services, interventional specialties, or other complex care environments preferred.
• Ability to communicate with diverse audiences; maintain confidentiality.

Responsibilities

• Schedule multiple related appointments in a specific sequence and timeframe based on clinical requirements.
• Interpret provider orders, treatment plans, and clinical workflows to align with care protocols.
• Identify scheduling conflicts and resolve them with clinical/operational teams.
• Serve as a liaison between patients, providers, nursing staff, and ancillary departments.
• Escalate urgent or time-sensitive scheduling issues to maintain continuity of care.
• Document scheduling activities in the EHR and scheduling systems.
• Ensure compliance with organizational policies and regulatory requirements.
• Identify opportunities to improve scheduling workflows and patient experience.

Skills

Healthcare scheduling

EHR proficiency

Scheduling systems

Communication

Organization

Tools

Microsoft Office Suite

Job description

This position schedules and coordinates multiple interdependent patient appointments across departments in accordance with clinically defined pathways, provider protocols, and timeframes. Supports patients undergoing complex diagnostic, procedural, or treatment plans where sequencing, timing, and coordination are critical to care delivery. Supports the organization in fulfilling the mission, vision, and values of Logan Health. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications

Qualifications: Minimum of one (1) year of healthcare scheduling, patient access, or care coordination experience required. Proficiency with EHR and scheduling systems required. Strong working knowledge of healthcare workflows and medical terminology required. Experience in oncology, surgical services, interventional specialties, or other complex care environments preferred. Promotes excellence through setting high standards and providing high quality outcomes. Ability to act with integrity, kindness, and exhibit empathy. Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently. Commitment to working in a team environment and maintaining confidentiality as needed. Excellent verbal and written communication skills including the ability to communicate effectively with various audiences. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties

Schedules multiple related appointments that must occur in a specific sequence and timeframe based on clinical requirements. Interprets provider orders, treatment plans, and clinical workflows to ensure appointments are aligned with care protocols. Proactively identifies scheduling conflicts, delays, or barriers and works with clinical and operational teams to resolve them. Serves as a liaison between patients, providers, nursing staff, and ancillary departments to ensure care plans are executed as intended. Escalates urgent or time-sensitive scheduling issues appropriately to maintain continuity of care. Provides clear, compassionate communication to patients regarding appointment sequences, preparation instructions, and timelines. Adjusts schedules in response to patient condition changes, treatment modifications, or provider direction. Accurately documents scheduling activities in the EHR and scheduling systems. Ensures compliance with organizational policies, regulatory requirements, and departmental guidelines. Identifies opportunities to improve scheduling workflows, reduce delays, and enhance patient experience. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based on departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Maintains regular and consistent attendance as scheduled by department leadership.

Shift

Day Shift - 8 Hours (United States of America)

Schedule

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

Welcome to One Sky Health

We believe that everyone who works at One Sky Health is a caregiver, regardless of their position. We provide competitive pay and a comprehensive benefits package. Our employees are motivated by our commitment to provide quality patient care for our community. Our people are everything. The amazing providers, employees, and volunteers at One Sky Health gift this organization with their innovation, knowledge, and compassion. Together, we're connecting our community to trusted, quality care and helping to improve lives every day. Do you dream of living and working in a beautiful area surrounded by stunning scenery and endless recreation? Are you ready to evolve your career while working alongside passionate, talented, brilliant people? Join our remarkable team and create positive patient experiences every day!