Patient Care Scheduler | Centralized Scheduling | PRN Status

Logan Health; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) matching plan

Comprehensive benefits package

PRN flexibility

Job summary

Logan Health is seeking a scheduling and administrative support professional to enhance patient flow and ensure a seamless experience. The role supports mission-driven care and requires strong organization, confidentiality, and interpersonal skills.

The ideal candidate will be proficient with Microsoft Office, knowledgeable in medical terminology, and capable of working independently or as part of a team to maintain smooth daily operations in a fast-paced healthcare environment.

Qualifications

• Post high school education or vocational training in healthcare.
• Previous work experience in healthcare or customer service.
• Knowledge and understanding of medical terminology.
• Possess and maintain computer skills including Microsoft Office and ability to learn new software.

Responsibilities

• Accurately schedules services per department protocol for assigned areas.
• Coordinate resources to ensure appropriate patient care at every interaction.
• Follow department policies and adapt to changing SOPs.
• Maintain quality metrics as per QA programs.
• Communicate professionally in written and verbal form.
• Maintain patient confidentiality per HIPAA guidelines.
• Work efficiently under high patient volume or workload.
• Collaborate with area leadership and staff to maintain daily operations.

Skills

Organizational skills

Communication skills

Confidentiality

Critical thinking

Teamwork

Empathy

Education

Post high school healthcare education or training

Tools

Microsoft Office Suite

Job description

This position performs scheduling services and administrative support to enhance the function of the assigned area(s) to provide optimal patient care and ensure a seamless patient experience. Supports the organization in fulfilling the mission, vision, and values of Logan Health.

Our Mission

Quality, compassionate care for all.

Our Vision

Reimagine health care through connection, service and innovation.

Our Core Values

Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications

• Minimum of one (1) of the following preferred: Post high school education or vocational training in healthcare.
• Previous work experience in healthcare or customer service.
• Knowledge and understanding of medical terminology.
• Other combinations of education and experience may be considered.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
• Accurately type 45 wpm highly preferred.
• Promotes excellence through setting high standards and providing high quality outcomes.
• Ability to act with integrity, kindness, and exhibit empathy.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Job Specific Duties

• Accurately schedules services per department protocol and as applicable to assigned area(s).
• Coordinates resources to ensure patients receive an appropriate level of care at every interaction.
• Adheres to department policies and procedures with flexibility and adaptability to frequently changing standard operating procedures.
• Maintains strong quality metrics as assessed by standard department quality assurance programs per department protocol.
• Consistently exhibits professional, effective, and articulate communication verbally and in written form.
• Maintains confidentiality and respects patient privacy according to HIPAA compliance guidelines.
• Works efficiently and calmly under conditions of stress and in times of high patient volume or additional workload.
• Works in collaboration with assigned area leadership and staff in maintaining daily operations and completion of tasks.
• Assists with cross training and onboarding of new hires as applicable to assigned area(s).
• Works cooperatively with appropriate departments to ensure all visits are properly scheduled.
• Monitors access issues with provider schedules that may impact patient experience.
• Maintains regular and consistent attendance as scheduled by department leadership.

Shift and Schedule

Shift: Day Shift - 8 Hours (United States of America)

Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed.

We provide competitive pay and a comprehensive benefits package. Our employees are motivated by our commitment to provide quality patient care for our community. Our people are everything. The amazing providers, employees, and volunteers at One Sky Health gift this organization with their innovation, knowledge, and compassion. Together, we're connecting our community to trusted, quality care and helping to improve lives every day.

Benefits

• PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program.
• May qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs.

Notice of Pre-Employment Screening Requirements

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability).

We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law.

If you require accommodation to complete the application, testing or interview process, please notify Human Resources.