Complex Pediatric Care Coordinator & Family Liaison

Children's Wisconsin; Milwaukee (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

Children's Wisconsin in Milwaukee is seeking a Care Coordinator to provide care coordination for children with medical complexity, partnering with Nurse Case Managers and the clinical team to support and coordinate care. The CC will work with families to connect them to clinical, community and social resources as needed, applying creative problem-solving to improve outcomes.

You will triage family calls, educate families using the Complex Care curriculum, schedule appointments, and maintain

Qualifications

• High School diploma or GED or HSED required.
• Associate degree preferred or Bachelor's degree preferred.
• 2+ years in related field with emphasis on customer service.
• Experience with electronic medical records and Microsoft applications.

Responsibilities

• Facilitates continuity of health care by planning and exchanging information with provider staff and other agencies.
• Provides linkages to local services and documents communication and services.
• Acts as liaison between families, providers, schools, and community agencies.

Skills

Data entry

Communication skills

Multi-tasking

Microsoft Word/Excel

Customer service

Coordination

Education

High School diploma or GED

Associate degree preferred

Bachelor's degree preferred

Tools

EMR systems

Microsoft Excel

Microsoft Word

Job description

Children's Wisconsin in Milwaukee is seeking a Care Coordinator to provide care coordination for children with medical complexity, partnering with Nurse Case Managers and the clinical team to support and coordinate care. The CC will work with families to connect them to clinical, community and social resources as needed, applying creative problem-solving to improve outcomes.

You will triage family calls, educate families using the Complex Care curriculum, schedule appointments, and maintain