Pediatric Complex Care Navigator

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

Children's Wisconsin is seeking a Care Coordinator to provide care coordination and co-management for children with medical complexity (CMC). You will partner with Nurse Case Managers and clinicians to support families, connect them with clinical and community resources, and ensure follow-up and appropriate referrals.

You will triage calls, document activities, schedule appointments, and maintain case load while upholding confidentiality and high-quality patient care.

Qualifications

• Requires high school graduate with GED/HSED; associate or bachelor degree preferred.
• 2+ years in a related field with customer service emphasis.
• Experience with electronic medical records and Microsoft Office applications.
• Ability to work with diverse families and coordinate multiple services.

Responsibilities

• Facilitates continuity of health care by coordinating information between providers, school, and community agencies.
• Links families to clinical, community, and social resources as needed.
• Documents communications and services in the electronic health record.
• Acts as a liaison between families, providers, schools, nursing agencies, and community services.
• Maintains confidentiality and ensures timely referrals and follow-ups.

Skills

Communication

Data entry

Organizational skills

Multitasking

Teamwork

Community resources knowledge

Education

Associate's Degree preferred

Bachelor's Degree preferred

Tools

Microsoft Word

Microsoft Excel

Electronic Medical Records (EMR)

Job description

Children's Wisconsin is seeking a Care Coordinator to provide care coordination and co-management for children with medical complexity (CMC). You will partner with Nurse Case Managers and clinicians to support families, connect them with clinical and community resources, and ensure follow-up and appropriate referrals.

You will triage calls, document activities, schedule appointments, and maintain case load while upholding confidentiality and high-quality patient care.