Complex Night Auditor

Highgate; Denver (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Night Auditor to ensure financial accuracy and provide exceptional guest service. In this pivotal role, you will reconcile hotel cashier transactions, prepare management reports, and assist with guest services. Your attention to detail and effective communication will be essential in maintaining high standards and ensuring guest satisfaction. If you thrive in a dynamic environment and are ready to contribute to a team dedicated to excellence, this opportunity is perfect for you.

Qualifications

• One year of experience in a hotel or related field preferred.
• Effective verbal and written communication skills with all levels of staff.

Responsibilities

• Reconcile hotel cashier transactions and ensure accuracy of guest billings.
• Prepare and distribute daily and month-end reports according to hotel standards.
• Perform guest services functions including check-in, check-out, and reservations.

Skills

Guest Service

Financial Reporting

Communication Skills

Multitasking

Problem-Solving

Education

High School Diploma

Job description

The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports in a timely manner, and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and related issues to all levels of management, and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.

Responsibilities

• Work with and understand financial information and data, including basic arithmetic functions.
• Cross-train in other accounting or hotel-related areas.
• Prioritize job functions to meet deadlines.
• Perform guest services functions (check guests in/out, take reservations, handle calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily reports (Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier work.
• Audit, reconcile, consolidate, and transmit all credit card transactions timely.
• Ensure accuracy of all reported numbers, including statistics.
• Input and update financial data into the corporate communications network.
• Perform data processing functions as required daily, weekly, monthly, and annually.
• Keep management informed of unusual operational or financial events and policy deviations.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries as needed.

Qualifications

• High School diploma or equivalent; one year of experience in a hotel or related field preferred.
• Guest service experience is a plus.
• Flexibility for long and late hours.
• Sedentary work involving lifting up to 10 pounds occasionally.
• Availability for late/overnight shifts.
• Maintain a friendly and professional demeanor at all times.
• Effective verbal and written communication skills with all levels of staff and guests.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills to meet deadlines.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance as per hotel standards.
• High standards of personal appearance and grooming.
• Compliance with hotel standards and safety regulations.
• Proactive problem-solving skills.
• Ability to understand and apply complex information from various sources.
• Cross-training in other hotel areas.
• Maintain confidentiality of information.
• Show initiative and anticipate guest or operational needs.
• Perform additional duties as assigned by management.