Part-Time Hotel Night Auditor

Camelback Resort; Tannersville (Monroe County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a forward-thinking resort where you can create unforgettable experiences for guests. As a Night Auditor, you'll play a crucial role in ensuring guest satisfaction by managing room charges, verifying account balances, and providing top-notch service. Enjoy a variety of perks, including complimentary access to local attractions, paid training, and opportunities for advancement. This is your chance to thrive in a fun, fast-paced environment while interacting with diverse guests from around the world. If you're passionate about hospitality and eager to make a difference, this position is perfect for you!

Benefits

Complimentary access to local attractions

Paid training

Employee events

Referral bonuses

Competitive wages

Next day pay through PayActiv

Tuition reimbursement

Vacation and PTO

Qualifications

• Must be at least 18 years or older.
• Attention to detail and ability to perform calculations.
• Proficiency in computer programs.

Responsibilities

• Post room charges and taxes to guest accounts.
• Track room revenues and occupancy percentages.
• Assist guests with inquiries and complaints.

Skills

Detail-oriented

Proficiency in computer programs

Clear communication skills

Ability to perform complex calculations

Education

High School Diploma

Job description

Camelback Resorts
301 Resort Dr
Tannersville, PA 18372, USA

The Hotel Night Auditor is responsible for posting room charges and taxes to guest accounts and verifying all account postings and balances made during the day.

What’s in it for me:

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks, and more. Plus, great friends & family perks.
• Paid training to gain skills, knowledge, and experience for professional development.
• Not-to-be-missed employee events throughout the season.
• Referral bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay through PayActiv.
• Tuition reimbursement*
• Vacation and PTO*

How I can create guests for life:

• Smile!
• Focus on safety for yourself and others.
• Monitor the current status of coupons, discounts, and other promotional programs.
• Track room revenues, occupancy percentages, and other front office statistics.
• Prepare a summary of cash, check, and credit card activities.
• Summarize results of operations for management.
• Answer incoming calls and assist with reservations, confirmations, room requests, and questions.
• Explain resort products, services, and other information about the resort as requested.
• Provide guests with appropriate room assignments, wristbands, directions to the rooms, and upsell when appropriate.
• Verify payment for stay, including incidental costs, by obtaining credit information.
• Assist guests with issues and complaints with empathy and a focus on guest satisfaction.
• Accurately account for cash bank assigned to each agent.
• Facilitate guest departures by providing accurate statements, ensuring guest satisfaction, and collecting all payments due.
• All other duties as assigned.

Is this the job for me:

• Must be at least 18 years or older.
• Must pay close attention to detail and accurately perform complex calculations and reconciliations.
• Proficiency in computer programs.
• Clear communication skills, both written and verbal, are necessary to interact with guests, management, and staff.
• Ability to answer guest inquiries throughout the shift.
• Availability includes weekdays, weekends, evenings, and holidays.
• Ensure the safety and well-being of our guests.
• Ability to work in a fun, fast-paced environment.
• Must be able to speak and read English; additional languages are a plus.
• Must have reliable transportation.

This job description is a general outline of the duties and responsibilities of this position and is subject to change at the discretion of Camelback Resort. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

Qualifications

Skills

Behaviors

Motivations:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.