Complex Night Auditor

Plazahotelelpaso; Denver (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to balance revenue and settle accounts nightly. This role involves performing essential bookkeeping activities, conducting nightly audits, and ensuring guest satisfaction. You will be responsible for maintaining records of room availability and guests' accounts while preparing daily reports. If you have a passion for customer service and a knack for numbers, this opportunity offers a pathway for growth into supervisory roles within the front office. Join a team that values excellence and offers competitive wages and benefits.

Benefits

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Educational / Professional Development

Referral Bonus Program

Qualifications

• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge and Excel skills are essential.

Responsibilities

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Check guests in/out and perform Guest Service Agent tasks.

Skills

Bookkeeping

Night Audit

Customer Service

Excel

Arithmetic Skills

Education

High School Diploma

Tools

BRAINS Network

Job description

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Your Growth Path

Front Office Supervisor / Accounts Payable or Receivable Clerk Front Office Manager

Your Focus

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in / out and perform Guest Service Agents tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous night audit / accounting experience or equivalent training required.
• Computer knowledge / Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24 / 7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational / Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

Source : HHM Hotels

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