Complex Leisure Sales Manager

Hilton; Los Angeles (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Complex Leisure Travel Sales Manager, where you'll play a pivotal role in driving sales for luxury resorts. This exciting position involves managing customer relationships, negotiating deals, and representing prestigious properties in the hospitality industry. You'll collaborate with a dynamic team, travel internationally, and contribute to strategic planning initiatives. With a commitment to leadership development, this role offers a unique opportunity to enhance your career while making a significant impact in the luxury travel sector. If you're passionate about sales and hospitality, this is the perfect fit for you.

Benefits

Go Hilton travel program

Employee stock purchase program

Paid parental leave

Mental health resources

Paid Time Off (PTO)

Qualifications

• 5+ years of hotel sales experience with a focus on luxury markets.
• Strong relationships in the luxury consortia market are essential.

Responsibilities

• Achieve sales goals and manage assigned sales travel and expenditures.
• Solicit and develop new accounts to generate business opportunities.

Skills

Hotel Sales Experience

Luxury Hotel Sales Experience

Customer Relationship Management

Sales Presentations

Negotiation Skills

Job description

***The location for this position is virtual/remote***

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Complex Leisure Travel Sales Manager, you will support the areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. Support Hilton Los Cabos and Conrad Punta de Mita and reporting to the Complex Director of Leisure Sales, you will manage the solicitation of new customer relationships and accounts, including wholesalers, receptive tour operators, and luxury travel agencies (Consortia), and maintaining existing accounts, while striving to increase revenue and promote relationships through negotiation of guest rooms for assigned Mexican Resorts.

HOW WE WILL SUPPORT YOU

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Achieve sales goals and budget and ensure management of assigned sales travel, trade show schedule, and sales expenditures.
• Represent both resorts in interactions dealing with customers relative to sales and operational questions and challenges.
• Conduct verbal sales presentations to prospective clients. Meet with and entertain clients, some of which will require travel.
• Coordinate and attend scheduled Sales Department and related meetings.

How you will collaborate with others:

• Travel to each hotel to meet with potential customers.
• Travel to industry-related trade shows in multiple destinations around the world.

What you will take ownership of:

• Assist in the Strategic Planning of the leisure team to include deployment, travel, and trade show management, and sales expenditures.
• Assist in the develop marketing plans and initiatives for main accounts.
• Solicit and develop new accounts to generate business opportunities for the Hilton Los Cabos and the Conrad Punta de Mita resorts.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of hotel sales experience.
• Three (3) years of luxury hotel sales experience.
• Recent work experience with the wholesale, FIT, and luxury consortia market segments.
• Strong relationships and understanding of the luxury consortia market.
• Up to 30% international travel is required.

It would be useful if you have:

• Experience delivering sales presentations, both in-person and virtual.
• Experience working with internal and external customers and staff, that require high levels of patience, and to diffuse anger, collect accurate information, and resolve conflicts.
• Experience reading, listening and responding to prospect emails, phone calls, and demo requests in English, both verbally and in writing.

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.