Complex General Manager | Newark Four Points by Marriott

Shaner Hotels; Newark (NJ); On-site; USD 95,000 - 140,000; Full time

Job summary

Shaner Hotels is seeking a Complex General Manager for Four Points by Sheraton Newark Airport, located near Newark Liberty International Airport. You will lead a full-service hotel team, manage operations, and drive guest satisfaction with a strong focus on financial performance.

The ideal candidate has five years of progressive leadership experience in hospitality, a background in budgeting, and bilingual skills. A high school diploma is required, with a hospitality degree or CHA preferred.

Qualifications

• Five years of progressive leadership experience in hospitality.
• Ability to communicate with guests, management and co-workers clearly.
• High school graduate; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Be available to work a flexible schedule including weekends and holidays.
• Lead the hotel team to achieve financial goals and budget targets.
• Ensure payroll and purchasing controls support profitability.
• Develop long- and short-range financial objectives aligned with property goals.
• Maintain adherence to Shaner and franchise operating standards.
• Be accessible to guests and employees and maintain strong service levels.
• Oversee knowledge of hotel features, room types, rates, availability, and arrivals.

Skills

Leadership

Guest service

Communication

Budgeting

Bilingual

Education

Hospitality degree

CHA designation preferred

Tools

PMS knowledge

Job description

Shaner Hotels is excited to invite you to join our team at Four Points by Sheraton Newark Airport! Located less than one mile from Newark Liberty International Airport, our hotel offers a convenient and comfortable experience for both business and leisure travelers.

Guests enjoy easy airport access with complimentary shuttle service to all three airport terminals, as well as convenient proximity to Cape Liberty Cruise Port, making the hotel an ideal choice for pre- and post-cruise stays. Our location also provides easy access to some of the area's top attractions, including the Prudential Center in downtown Newark, MetLife Stadium in East Rutherford, and American Dream Mall for shopping, dining, and entertainment.

Four Points by Sheraton Newark Airport features comfortable guest accommodations, long-term parking options, flexible meeting and event space, a 24/7 fitness center, and a top-floor restaurant and bar offering guests a relaxing place to unwind.

If you're passionate about hospitality and enjoy creating exceptional guest experiences, Four Points by Sheraton Newark Airport offers an exciting opportunity to build your career with Shaner Hotels. Join a team that values service excellence, teamwork, and professional growth while welcoming travelers from around the world.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

The Complex General Manager is responsible for the overall management of all full-service hotel with valet parking and hotel shuttle operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The Complex General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.