General Manager | Ft Lauderdale Downtown Courtyard

Shaner Hotels; Fort Lauderdale (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Shaner Hotels in Fort Lauderdale is seeking a dynamic General Manager to lead all hotel operations, drive revenue, and deliver exceptional guest experiences. This high-visibility role partners with department heads to achieve financial targets, develop a high-performing team, and ensure compliance with brand standards.

The GM will build community relationships, oversee sales and marketing efforts, and maintain strong oversight of service and safety across the property.

Qualifications

• Minimum of five years of progressive hospitality leadership experience.
• CHA designation preferred.
• Bachelor's degree in a related field preferred.
• Bilingual English/Spanish is a plus.
• Strong knowledge of budgeting, payroll, cost controls.

Responsibilities

• Provide strategic leadership and direction for all hotel operations.
• Achieve and exceed hotel financial goals, revenue targets, and budget expectations.
• Develop and execute short- and long-range financial and operational objectives.
• Ensure payroll, purchasing, and expense controls maximize profitability.
• Maintain compliance with policies and brand standards.
• Lead, coach, mentor, and develop department managers and associates.
• Recruit, hire, train, motivate, evaluate, and retain top talent.
• Promote a culture of exceptional guest service and operational excellence.
• Build relationships with the local community and tourism partners.
• Oversee sales and marketing efforts to maximize occupancy and revenue.
• Monitor KPIs and implement strategies to improve efficiency and guest satisfaction.
• Ensure inspections and quality standards across the property.

Skills

Leadership

Strategic planning

Financial management

Hospitality operations

Team development

Guest service

Communication

Problem solving

Budgeting

Education

Bachelor's degree in Hospitality Management

Business Administration

CHA designation

Tools

PMS

Forecasting software

Job description

Shaner Hotels is seeking a dynamic, results-driven General Manager to lead all aspects of hotel operations while delivering exceptional guest experiences, driving financial performance, and developing a high-performing team. The General Manager is responsible for ensuring the hotel operates in accordance with corporate policies and franchise standards while exemplifying Shaner's Core Values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability.

This highly visible leadership role serves as the face of the hotel within the community and works collaboratively with department leaders to achieve operational excellence, maximize revenue, and exceed guest expectations.

Essential Duties and Responsibilities

• Provide strategic leadership and direction for all hotel operations.
• Achieve and exceed hotel financial goals, revenue targets, and budget expectations.
• Develop and execute both short- and long-range financial and operational objectives aligned with company goals.
• Ensure payroll, purchasing, and expense controls are effectively managed to maximize profitability.
• Maintain compliance with all Shaner Hotels policies, franchise brand standards, and operational procedures.
• Lead, coach, mentor, and develop department managers and associates to foster a positive, high-performing workplace.
• Recruit, hire, train, motivate, evaluate, and retain top talent throughout the hotel.
• Promote a culture focused on exceptional guest service and operational excellence.
• Maintain a visible presence throughout the property and remain accessible to guests and associates.
• Resolve guest concerns promptly and professionally to ensure complete guest satisfaction.
• Maintain comprehensive knowledge of hotel services, room types, rates, occupancy, and daily operations.
• Assist associates with operational responsibilities to ensure seamless guest service.
• Establish, communicate, and enforce standards for cleanliness, safety, and service across all departments.
• Lead the hotel's sales and marketing efforts in partnership with the Sales team to maximize occupancy and revenue.
• Monitor key performance indicators and implement strategies to improve operational efficiency and guest satisfaction.
• Ensure outstanding performance on Shaner Hotels, franchise, quality assurance, cleanliness, and guest satisfaction inspections.
• Build and maintain strong relationships within the local community, business organizations, and tourism partners.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts as business needs require.
• Perform other duties as assigned.

Qualifications

• Minimum of five (5) years of progressive hospitality leadership experience, including hotel operations management.
• Clean driving history / driving record.
• Proven ability to lead teams, drive financial performance, and deliver exceptional guest experiences.
• High school diploma or equivalent required; Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Certified Hotel Administrator (CHA) designation preferred.
• Bilingual English/Spanish is a plus.
• Strong knowledge of hotel budgeting, forecasting, payroll, purchasing, and cost controls.
• Working knowledge of all hotel departments, including Front Office, Housekeeping, Food & Beverage (where applicable), Engineering, and Sales.
• Experience with hotel Property Management Systems (PMS).
• Excellent leadership, communication, interpersonal, and conflict-resolution skills.
• Ability to analyze business performance and make sound operational decisions.
• Strong organizational, time management, and problem-solving abilities.
• Ability to read, interpret, and implement operating procedures, safety guidelines, and company policies.
• Ability to prepare reports, business correspondence, and operational documentation.
• Comfortable presenting information to employees, ownership groups, guests, and community organizations.
• Knowledge of local attractions, events, and market conditions to enhance the guest experience and support hotel success.

Why Join Shaner Hotels?

At Shaner Hotels, we believe our people are our greatest asset. We are committed to developing exceptional leaders, fostering a culture of collaboration and respect, and delivering outstanding hospitality experiences. If you're passionate about leading teams, driving results, and making a meaningful impact, we'd love to hear from you.