General Manager | The Daytona Autograph

Shaner Hotels; Daytona Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Shaner Hotels is seeking a dedicated General Manager for The DAYTONA Hotel in Daytona Beach. This role requires comprehensive management of hotel operations, focusing on guest satisfaction and financial goals. The ideal candidate should possess strong leadership skills, a minimum of five years in hospitality, and be prepared to work flexible shifts.

The General Manager will lead the sales team, train staff, and ensure compliance with standards while being a visible presence in the community.

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.

Responsibilities

• Be available to work a flexible schedule including weekends and holidays.
• Focus on achievement of hotel financial goals and budget targets.
• Ensure that all operational standards are followed.
• Handle guest complaints ensuring guest satisfaction.

Skills

Leadership experience

Communication skills

Budget preparation

Bilingual (English/Spanish)

Education

College degree in hospitality management or business

High school graduate or equivalent

Tools

Property management system

Job description

Shaner Hotels has an amazing opportunity at The DAYTONA Hotel, Autograph Collection. Located in Daytona Beach, The DAYTONA Hotel is in the heart of the iconic ONE DAYTONA area, featuring world class shopping, dining, and entertainment. Adjacent to the iconic Daytona International Speedway, sights and sounds of the Speedway are within an earshot from The DAYTONA's guest rooms, lobby, and outdoor lounge and event spaces.

Key Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands‑on operator for the hotel; and serves as a highly visible leader in the community.

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.