Complex Case Scheduler (Surgery Scheduler)

Summit Spine and Joint Centers; Lawrenceville (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Summit Spine and Joint Centers in Lawrenceville, GA is seeking a Complex Case Scheduler to manage insurance authorizations for advanced surgical procedures such as SCS trials and implants. The role requires meticulous data handling, coordination with clinicians, and strong patient-facing skills.

The position involves pulling EMR reports in eClinicalWorks, communicating financial responsibilities, and arranging psych evaluations, with preference for bilingual candidates

Qualifications

• Experience using eClinical Works required.
• Minimum 1-year healthcare experience required, Pain Management preferred.
• Bachelor's Degree preferred, or equivalent combination of education, training and experience.
• Individuals who speak Spanish, Korean, or Vietnamese as a second language preferred.

Responsibilities

• Pull EMR reports and input data into Excel sheets to track complex procedures ordered by a physician.
• Communicate patient financial responsibilities for procedures.
• Answer basic patient inquiries related to procedures.
• Coordinate psych evaluations for patients where physicians ordered a complex surgical procedure and upload results to EMR.
• Add patients to surgery schedule within EMR (eClinicalWorks).
• Communicate with all relevant team members about approved and scheduled procedures, noting status updates within EMR and Excel tracking sheets.
• Coordinate process if patients need replacement equipment for stimulators.

Skills

Microsoft Office

Attention to detail

HIPAA compliance

Independent worker

Interpersonal skills

Medical terminology

CPT coding

ICD-10 coding

Prior authorization

Education

Bachelor's degree or equivalent

Tools

eClinicalWorks

Job description

Position:Complex Case Scheduler (Surgery Scheduler)

Location: Lawrenceville, GA

Job Id:4638

# of Openings:1

Company Overview:

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Summary of Position:

The Surgery Coordinator serves as a specialist within the Insurance Authorizations department, coordinating the entire lifecycle of patients being seen for complex surgical procedures such as SCS trials and implants, Vertiflex implants, SI Joint Fusions, NALU/Sprint Peripheral Nerve Stimulators, Intracepts, VIA DISCs, etc. The ideal candidate will also have strong sales skills for cross-training on our call campaigns, as well as strong customer service skills to promote positive patient interactions.

Responsibilities

• Pull EMR reports and input data into excel sheets, tracking individuals where a complex procedure has been ordered by a physician
• Communicating patient financial responsibilities for procedures
• Answering basic patient inquiries related to procedures
• Coordinate psych evals for patients where physicians have ordered a complex surgical procedure, upload psych eval results to EMR
• Add patients to surgery schedule within EMR (eClinicalWorks)
• Communicate with all relevant team members / stakeholders about approved and scheduled procedures, including notating status updates within EMR and excel tracking sheets
• Coordinate process if patients need any replacement equipment for stimulators

Skills And Abilities

• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel
• Strong attention to detail and commitment to HIPAA
• Ability to work independently and as part of a small team
• Strong interpersonal skills when working with patients
• Working knowledge of medical terminology, CPT coding, ICD.10 coding, and medical pre-certification and prior authorization protocols

Education And Experience

• Experience using eClinical Works required
• Minimum 1-year healthcare experience required, experience in Pain Management preferred
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience

Individuals that speak Spanish, Korean, or Vietnamese as a second language preferred