Insurance Pre-Authorization Coordinator

Summit Spine & Joint Centers; Lawrenceville (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Summit Spine & Joint Centers in Lawrenceville, Georgia is seeking an Insurance Authorization Coordinator to manage patient insurance authorizations. This role requires a minimum of 2 years’ experience in an outpatient medical office, with a focus on insurance authorization. Strong customer service skills, attention to detail, and problem-solving abilities are critical. A comprehensive understanding of CPT and ICD-10 coding is essential. The position is full-time and offers benefits as part of a growing network of pain management professionals.

Qualifications

• Must have minimum 2 years’ experience in Insurance Authorization role.
• Requires excellent knowledge of CPT coding and ICD-10 coding.
• Experience with authorization portals and pain management authorizations necessary.

Responsibilities

• Obtain insurance authorizations for surgical procedures.
• Address insurance-related patient concerns.
• Maintain organized working files of authorization requests.

Skills

Excellent customer service skills

Attention to detail

Problem-solving

Multitasking

Bilingual

Education

2 years’ experience in outpatient medical office

Excellent knowledge of CPT and ICD-10 coding

Authorization portal experience

Experience in Pain Management authorizations

EMR/EHR experience

Job description

Company Overview

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi‑state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single‑specialty practices in the nation, we are committed to collaboration, high‑quality patient‑centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Job Description Summary

Under general supervision of a licensed provider, the Insurance Authorization Coordinator must be detail oriented with excellent phone diction and outstanding customer service skills. We are seeking motivated individuals who can problem‑solve and multitask in a fast‑paced practice. This full‑time, benefited position reports to the Insurance Manager.

Responsibilities

• Obtain insurance authorizations for surgical procedures using online applications or by contacting insurance companies directly.
• Work comfortably in a growing organization and navigate change.
• Address insurance‑related patient concerns.
• Self‑motivate with the ability to multi‑task and prioritize work in a fast‑paced team environment.
• Review schedule in advance to determine pre‑certification and prior authorization requirements.
• Be familiar with Medicare and Commercial insurances.
• Maintain organized working files of all authorization requests and enter approved authorizations into the system.
• Coordinate and document financial responsibilities related to patient deductibles, coinsurance, and copays owed at the time of service.
• Other insurance duties as assigned.

Skills And Abilities

• Be personable and detail‑oriented as a representative of the practice while callers rely on proper information.
• Exhibit excellent verbal and written skills for proper documentation of encounters.
• Bilingual candidates are encouraged to apply.

Education And Experience

• Minimum of 2 years’ experience in an outpatient medical office, working in an Insurance Authorization or Pre‑Authorization/Certification role.
• Excellent knowledge of CPT coding, ICD‑10 coding, and medical pre‑certification protocols required.
• Authorization portal experience required.
• Experience in Pain Management authorizations required.
• EMR/EHR experience required.