Complex Care Scheduler: Patient Pathways

Logan Health Medical Center; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Logan Health Medical Center is seeking a Scheduling Coordinator to manage interdependent patient appointments across departments, ensuring sequencing and timing align with clinical pathways.

Responsibilities include interpreting orders, resolving scheduling conflicts, communicating with patients and staff, and documenting activities in the EHR. The role emphasizes integrity, compassion, teamwork, and confidentiality, with day shifts and on-site work.

Qualifications

• Minimum of one year of healthcare scheduling, patient access, or care coordination experience required.
• Proficiency with EHR and scheduling systems required.
• Strong working knowledge of healthcare workflows and medical terminology required.
• Experience in oncology, surgical services, interventional specialties, or other complex care environments preferred.
• Excellent organizational skills, detail-oriented, a self-starter, able to work both independently and in a team.

Responsibilities

• Schedules multiple related appointments that must occur in a specific sequence and timeframe based on clinical requirements.
• Interprets provider orders, treatment plans, and clinical workflows to ensure appointments are aligned with care protocols.
• Proactively identifies scheduling conflicts and resolves them with clinical and operational teams.
• Acts as liaison between patients, providers, nursing staff, and ancillary departments to ensure care plans are executed.
• Escalates urgent or time-sensitive scheduling issues to maintain continuity of care.
• Provides clear, compassionate communication to patients regarding sequences, prep instructions, and timelines.
• Adjusts schedules in response to patient condition changes or provider direction.
• Documents scheduling activities in the EHR and scheduling systems.
• Ensures compliance with organizational policies, regulatory requirements, and departmental guidelines.
• Identifies opportunities to improve scheduling workflows and patient experience.

Skills

Healthcare scheduling

EHR proficiency

Scheduling systems proficiency

Healthcare workflows knowledge

Medical terminology knowledge

Oncology/Surgical/Interventional care

Tools

Microsoft Office Suite

Job description

Logan Health Medical Center is seeking a Scheduling Coordinator to manage interdependent patient appointments across departments, ensuring sequencing and timing align with clinical pathways.

Responsibilities include interpreting orders, resolving scheduling conflicts, communicating with patients and staff, and documenting activities in the EHR. The role emphasizes integrity, compassion, teamwork, and confidentiality, with day shifts and on-site work.