Complex Care Scheduler – Infusion & Diagnostics

Logan Health Medical Center; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Logan Health is seeking a Scheduling Coordinator to organize and synchronize multiple patient appointments across departments in alignment with clinical pathways and provider protocols.

The role supports patients undergoing complex plan workflows, ensuring timing and sequencing are managed to optimize care delivery and patient experience. Strong scheduling, EHR, and communication skills are essential.

Qualifications

• Minimum of one year of healthcare scheduling, patient access, or care coordination experience required.
• Proficiency with EHR and scheduling systems required.
• Strong knowledge of healthcare workflows and medical terminology.
• Experience in oncology, surgical services, interventional specialties, or other complex care environments preferred.
• Promotes excellence through setting high standards and providing high quality outcomes.
• Ability to act with integrity, kindness, and exhibit empathy.
• Excellent organizational skills, detail-oriented, self-starter, critical thinking, and prioritization.
• Commitment to teamwork and confidentiality; strong communication skills.

Responsibilities

• Schedules multiple related appointments that must occur in a specific sequence and timeframe based on clinical requirements.
• Interprets provider orders, treatment plans, and clinical workflows to ensure appointments are aligned with care protocols.
• Proactively identifies scheduling conflicts, delays, or barriers and works with clinical and operational teams to resolve them.
• Serves as a liaison between patients, providers, nursing staff, and ancillary departments to ensure care plans are executed as intended.
• Escalates urgent or time-sensitive scheduling issues appropriately to maintain continuity of care.
• Provides clear, compassionate communication to patients regarding appointment sequences, preparation instructions, and timelines.
• Adjusts schedules in response to patient condition changes, treatment modifications, or provider direction.
• Accurately documents scheduling activities in the EHR and scheduling systems.
• Ensures compliance with organizational policies, regulatory requirements, and departmental guidelines.
• Identifies opportunities to improve scheduling workflows, reduce delays, and enhance patient experience.

Skills

Healthcare scheduling

EHR proficiency

Scheduling systems

Medical terminology

Communication skills

Organizational skills

Confidentiality

Tools

Microsoft Office Suite

Job description

Logan Health is seeking a Scheduling Coordinator to organize and synchronize multiple patient appointments across departments in alignment with clinical pathways and provider protocols.

The role supports patients undergoing complex plan workflows, ensuring timing and sequencing are managed to optimize care delivery and patient experience. Strong scheduling, EHR, and communication skills are essential.