Patient Care Scheduler | Centralized Scheduling

Logan Health Medical Center; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Logan Health Medical Center seeks an organized Scheduling Specialist to provide administrative support and coordinate patient appointments, ensuring a seamless patient experience within department protocols.

The role requires accurate scheduling, strong computer and typing skills, and the ability to work with leadership and staff to maintain high-quality care and confidentiality.

Qualifications

• Post high school education or vocational training in healthcare.
• Experience in healthcare or customer service.
• Knowledge of medical terminology.
• Ability to type 45 wpm.
• Strong interpersonal and communication skills.
• Ability to handle confidential information.

Responsibilities

• Accurately schedules services per department protocol and areas.
• Coordinates resources to ensure appropriate level of care.
• Adheres to department policies with flexibility for changing procedures.
• Maintains strong quality metrics per QA programs.
• Communicates effectively, verbally and in writing.
• Maintains patient confidentiality per HIPAA guidelines.
• Works under pressure during high volume periods.
• Collaborates with area leadership and staff on daily operations.
• Assists with onboarding of new hires as applicable.
• Ensures visits are properly scheduled with related departments.
• Monitors access issues with provider schedules that may impact patient experience.

Skills

Medical terminology

Computer skills

Microsoft Office

Typing 45 wpm

Organizational skills

Communication skills

Team player

Confidentiality

Critical thinking

Ability to learn new software

Education

Post high school education or vocational training in healthcare

Tools

Microsoft Office Suite

Job description

This position performs scheduling services and administrative support to enhance the function of the assigned area(s) to provide optimal patient care and ensure a seamless patient experience. Supports the organization in fulfilling the mission, vision, and values of Logan Health.

Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications

• Minimum of one (1) of the following preferred: Post high school education or vocational training in healthcare.
• Previous work experience in healthcare or customer service.
• Knowledge and understanding of medical terminology.
• Other combinations of education and experience may be considered.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
• Accurately type 45 wpm highly preferred.
• Promotes excellence through setting high standards and providing high quality outcomes.
• Ability to act with integrity, kindness, and exhibit empathy.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Job Specific Duties

• Accurately schedules services per department protocol and as applicable to assigned area(s).
• Coordinates resources to ensure patients receive an appropriate level of care at every interaction.
• Adheres to department policies and procedures with flexibility and adaptability to frequently changing standard operating procedures.
• Maintains strong quality metrics as assessed by standard department quality assurance programs per department protocol.
• Consistently exhibits professional, effective, and articulate communication verbally and in written form.
• Maintains confidentiality and respects patient privacy according to HIPAA compliance guidelines.
• Works efficiently and calmly under conditions of stress and in times of high patient volume or additional workload.
• Works in collaboration with assigned area leadership and staff in maintaining daily operations and completion of tasks.
• Assists with cross training and onboarding of new hires as applicable to assigned area(s).
• Works cooperatively with appropriate departments to ensure all visits are properly scheduled.
• Monitors access issues with provider schedules that may impact patient experience.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Maintains regular and consistent attendance as scheduled by department leadership.

Shift: Day Shift - 8 Hours (United States of America) Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources. At Logan Health, our work is driven by our mission, vision, and values: Our Mission Quality, compassionate care for all. Our Vision Reimagine health care through connection, service, and innovation. Our Core Values Be Kind – We foster compassion and positivity in our work environment. Work Together – Collaboration leads to innovation, efficiency, and improved communication. Trust and Be Trusted – We build trust by acting with authenticity, empathy, and good intent. Strive for Excellence – We continually push ourselves to improve, innovate, and deliver high-quality care and services.